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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For the price, you get what you get. Thankfully, everything was as advertised so nothing truly fell short of expectation (not saying I had very high expectations either.) For a place you need to lay your head and if a grand hotel experience isn’t too important to you, you’ll be perfect here. I did however have to remove the smoke alarm & battery because it was going off with nothing to provoke it (This review would be different had a fire event actually happened).
Business response:
Thank you for the feedback. We are happy that we were able to meet most of your expectations. However, we regret the noise disturbance you encountered and apologize for the problem outlined in your review. As your review is anonymous, we would appreciate additional information to identify the room you occupied to resolve the issue with your fire alarm. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
Thumbs down Weird place. My room was very weird. Would have preferred an upstairs unit in one of the other buildings.
Business response:
Todd, thank you for taking the time to share your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon. Sincerely, Hotel Management
Late night arrival After making a last minute reservation my teenage daughter and I arrived by taxi from DFW. I called the front desk to buzz us in and the night shift person was very rude. I'm outside on the courtesy phone and the night shift employee tried to tell me I didn't have a reservation and they were in the middle of the night audit and couldn't help us. I asked when the night audit is done if they would give me my room. So much more to this story but we finally got a room around 2am. I will NEVER stay there again!... read more
Business response:
Sharon, thank you for sharing your experience online. We are sorry for the inconvenience you had upon arrival. However, we are glad you had an overall comfortable stay. We hope you will allow us an opportunity to host you again and deliver a better visit. Sincerely, Hotel Management
5 stars deserved Amazing staff and location. 5 stars
Business response:
Thank you , We take pride in making sure all of our guests needs are meet and taken care of .
Business response:
Thank you, We work so hard to make thigs great for our guests
Not what i expected When I arrived at the hotel my room was not ready. I had to wait an additional hour before I could get a room. On my second day there the toilet backed up into the bathtub. Was only given a room change after the clerk at the front desk expected me to wait two hours before maintenance got on the site
Business response:
We want to extend our apologies for not providing you a room within an acceptable time frame. We completely understand your frustration and the inconvenience this caused you. It is always our priority to provide exceptional hospitality; therefore, we regret this was not your experience. We will be working with our associates, so this is not repeated. We do hope you will reconsider and return as we would welcome the opportunity to provide you with the seamless stay you deserve. Sincerely, Hotel Management
We stayed 3/26/21. The front desk clerk was nice. It is located in a great area. We only stayed one night but it seems safe as well. It was quiet and I was glad we could have our dog with us. The room was clean. Only thing was that I took a shower and water was lukewarm. Never came out hot but then when my husband took one it did lol. We’ll be back when we’re in the area for sure.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frontdesk associate was great as we tried to find my reservation, and when it finially popped up hours after I made it, she made sure to get the check in process completed quickly so I could relax in my room, safe and sound.
Business response:
It was a pleasure to read your five-star review of Extended Stay America. We are delighted to know you praised the efforts of one of our front office associates who assisted you at check-in and that you had a comfortable stay. We look forward to seeing you again. Sincerely, Hotel Management
Business response:
Thank You , Please tell us how we can improve for you .
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 4.3 star rating with 991 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.