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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
we came at 1pm, the room was not ready. we came back at 4pm, the room was still not ready. The room was supposed to be non smoking but there was a cigarette smell in the room and a cigarette burn on the toilet bowl. The bathroom had a bad smell., The garbage cans were overfilled with garbage bags and lots of them were on the floor.
Business response:
Thank you for your review. We regret your suite was not ready upon arrival and are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Did not expect to stay in Dallas overnight. One recommendation is I would never take my shoes off inside my room at this hotel. The carpeting was totally dirty and the locks were not the greatest.
Business response:
Michael, thank you for your review. We are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
The hotel is convenient but under construction the room was somewhat clean expect the rich by the sink the bed was good needs a little approvement!
Business response:
Thank you for choosing to stay at Extended Stay America during your recent visit to Dallas. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Not recommendable The lady at the front desk was nice and kind. It was practically the only thing I considered acceptable. Other than that, the cleanness and comfort was far from satisfactory. I wouldn't recommend this hotel to anybody.
Business response:
Thank you for being our guest. We are glad to read you had an overall pleasant visit and liked the service provided by our front desk staff. However, we are sorry for not meeting all of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 4.3 star rating with 991 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.