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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what i expected When I arrived at the hotel my room was not ready. I had to wait an additional hour before I could get a room. On my second day there the toilet backed up into the bathtub. Was only given a room change after the clerk at the front desk expected me to wait two hours before maintenance got on the site
Business response:
We want to extend our apologies for not providing you a room within an acceptable time frame. We completely understand your frustration and the inconvenience this caused you. It is always our priority to provide exceptional hospitality; therefore, we regret this was not your experience. We will be working with our associates, so this is not repeated. We do hope you will reconsider and return as we would welcome the opportunity to provide you with the seamless stay you deserve. Sincerely, Hotel Management
We stayed 3/26/21. The front desk clerk was nice. It is located in a great area. We only stayed one night but it seems safe as well. It was quiet and I was glad we could have our dog with us. The room was clean. Only thing was that I took a shower and water was lukewarm. Never came out hot but then when my husband took one it did lol. We’ll be back when we’re in the area for sure.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frontdesk associate was great as we tried to find my reservation, and when it finially popped up hours after I made it, she made sure to get the check in process completed quickly so I could relax in my room, safe and sound.
Business response:
It was a pleasure to read your five-star review of Extended Stay America. We are delighted to know you praised the efforts of one of our front office associates who assisted you at check-in and that you had a comfortable stay. We look forward to seeing you again. Sincerely, Hotel Management
Business response:
Thank You , Please tell us how we can improve for you .
You pay for what you get, I’m glad it was only 1 n The app did not get me to the location! I had to use my own gps. Room showed signs of wear & rust on the shower head. During this natural disaster I had to pay an upgrade for 2 beds. The water was hot but the pressure in the shower was horrible. No charger ports!!! Parking was easy, but you had to get out of your car to find the numbers!
Business response:
Rosiah, thank you for your review. We were disheartened to read our accommodations did not provide the value you were hoping for and for the issues you encountered in your suite. We will share your concerns with our maintenance team for review and action. Also, your feedback regarding the water temperature will be shared with the appropriate team so that steps can be taken to improve our future guest experience. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you d... read more
Business response:
Shuja, thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Business response:
Paige, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Raul, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 4.3 star rating with 1,017 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.