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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay was ok But stop offering coffee It taste like water if that’s all u can do give it up Also don’t appreciate the maintenance guy barging I’m on my room when I’m Asleep Don’t leave your stuff lying around!
Business response:
Dear James, Thank you for reviewing your stay with us. Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. This incident will be handled appropriately with the relevant parties so we can take the necessary action to ensure it is not repeated. We appreciate you bringing this to our attention and would welcome another opportunity to provide the excellent hospitality for which we are known. Sincerely,Hotel Management
I didn't expect anything fancy for the price, but I wish the "breakfast" lasted longer. Check out was at 11am, we checked out at 950 and breakfast was already gone. Other than that, it was a quiet area and it's a good place to stay if you're just passing by.
The front desk clerk gave us a key to someone else's room definitely raised a flag with me because she was too busy worrying about a survey that she completely wrote the wrong room # on our key
Business response:
Dear BRITTANY, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
I received great customer service at this location upon checking in/out. Thank you
Business response:
Dear Bronte, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit Las Colinas.Sincerely,Hotel Management
The hotel was like a little cabin. So cute and home feeling. Heater heated. It even had a little kitchen and built-in dining table. Cute home feeling.
VERY BASIC, NOTHING OUTSTANDING, SERVED ITS PURPOSE. BREAKFAST WAS VERY LIMITED TO WHAT I EXPECTED FROM OTHER ESA SUITES.
Business response:
Dear Vanessa, Thank you for staying with us and sharing your experience. We appreciate your feedback regarding areas where we could improve our service. We apologize for anything other than a memorable experience, and we hope you will revisit for the exceptional stay for which we are known. Thank you again for being our guest.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 3.3 star rating with 1,698 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.