This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is convenient but under construction the room was somewhat clean expect the rich by the sink the bed was good needs a little approvement!
Business response:
Thank you for choosing to stay at Extended Stay America during your recent visit to Dallas. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Not recommendable The lady at the front desk was nice and kind. It was practically the only thing I considered acceptable. Other than that, the cleanness and comfort was far from satisfactory. I wouldn't recommend this hotel to anybody.
Business response:
Thank you for being our guest. We are glad to read you had an overall pleasant visit and liked the service provided by our front desk staff. However, we are sorry for not meeting all of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
For the price, you get what you get. Thankfully, everything was as advertised so nothing truly fell short of expectation (not saying I had very high expectations either.) For a place you need to lay your head and if a grand hotel experience isn’t too important to you, you’ll be perfect here. I did however have to remove the smoke alarm & battery because it was going off with nothing to provoke it (This review would be different had a fire event actually happened).
Business response:
Thank you for the feedback. We are happy that we were able to meet most of your expectations. However, we regret the noise disturbance you encountered and apologize for the problem outlined in your review. As your review is anonymous, we would appreciate additional information to identify the room you occupied to resolve the issue with your fire alarm. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
Thumbs down Weird place. My room was very weird. Would have preferred an upstairs unit in one of the other buildings.
Business response:
Todd, thank you for taking the time to share your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon. Sincerely, Hotel Management
Late night arrival After making a last minute reservation my teenage daughter and I arrived by taxi from DFW. I called the front desk to buzz us in and the night shift person was very rude. I'm outside on the courtesy phone and the night shift employee tried to tell me I didn't have a reservation and they were in the middle of the night audit and couldn't help us. I asked when the night audit is done if they would give me my room. So much more to this story but we finally got a room around 2am. I will NEVER stay there again!... read more
Business response:
Sharon, thank you for sharing your experience online. We are sorry for the inconvenience you had upon arrival. However, we are glad you had an overall comfortable stay. We hope you will allow us an opportunity to host you again and deliver a better visit. Sincerely, Hotel Management
5 stars deserved Amazing staff and location. 5 stars
Business response:
Thank you , We take pride in making sure all of our guests needs are meet and taken care of .
Business response:
Thank you, We work so hard to make thigs great for our guests
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 4.3 star rating with 1,017 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.