Extended Stay America - Dallas - Las Colinas - Carnaby St.

Business response:

Davion, it was a pleasure having you as our guest at Extended Stay America. We are devoted to providing outstanding service and accommodations, so we are happy to know we met your expectations. Thank you for taking the time to share your wonderful rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Many thanks for posting your gracious rating about Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing our hotel. We’re sorry for not meeting some of your expectations and for the inconvenience you had due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thanks for the review of Extended Stay America. We are thrilled to know you liked your well-maintained room and that we were able to meet your expectations at a great price. Thanks once more for your comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Thanks for the kind review of Extended Stay America. We are thrilled to know you liked our offerings and that you experienced a great night’s sleep in your comfy bed. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Thank you once more for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Dennis, thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Yvette, thanks for being our guest and sharing your review. We are glad you had an overall pleasant stay and liked our affordable price. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Shawn, thanks for the kind review. We are delighted to read you liked our quick check-in service and the convenience of our location which made your stay a great one. It was a pleasure having you as our guest, and we look forward to welcoming you all for another outstanding visit at Extended Stay America. Sincerely, Hotel Management 

Business response:

Natasha, thank you for being our guest. We are sorry for the cleanliness issues you had in your room. Your feedback has been discussed with our housekeeping team to be more diligent going forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management