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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
cool stay it was cool until they hit you with that $100 deposit out of nowhere
Business response:
Thank you for sharing your review. We are terribly sorry about the issues you experienced with our hotel, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Rooms need to be pest exterminated.No coffee maker in room.
Business response:
Thank you for bringing your experience to our attention. Our staff will be addressed on the issues with your room and our contractor has been contacted to come and treat your room. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Unpleasant staying Wasn't a great stay locked out my room
Business response:
I appreciate you bringing your experience to our attention. I am disappointed to read about your experience and that you were locked out of your room. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Bad - Mirrors and glass craccked Room needed to be painted and bathroom needed to be maintained and cleaned. good - Front desk staff is very nice, friendly and helpful
Business response:
Thank you for being our guest and for taking the time to review your stay. Please accept my apologies for the room conditions. Feedback such as yours helps us when planning future improvements, so thank you for sharing your comments about how helpful the front staff was. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Worst hotel I have never stayed The room was smelling and the floor was sticking
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. It was disheartening to read there were cleaning and odor issues your room during your stay. Our staff have been addressed on this issue so a better job will be done and we will make sure to double check rooms prior to guest check in. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
The stay was honestly horrible the room has spider's and web's all over. Rat dropping was on the floor beside the fridge and on bathroom floor. No linens on pull out sofa extra pillow had make up on them. I would like a refund on my money could not sleep was afraid slept with light on. I've never in my life stayed in a place like this the outside is nice but inside is horrible.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service thanks to your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Close to the airport, far from comfort!!! The staff service was good. However, the only areas of the parking lot that were well lit were closest to the actual hotel room doors. I was uncomfortable walking to and from my car because there was no more parking by the well lit areas. Also, there were a lot of locals hanging out in the parking lot that were not actual guests of the hotel and the bathroom had a strong mildew/mold smell.
Business response:
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about the friendly and courteous staff; however, we apologize that the bathroom smelling like mildew . In response to your feedback, I am working with our maintenance engineer to fix bathroom issues so that your experience is not repeated thanks to your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Budget financial We were told that it was breakfast it was not. Room dirty walls nasty mice dripping in kitchen cabinets
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for the conditions you experienced. In response to your feedback, I will be reviewing our cleaning and room inspection procedures with our staff. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 3.3 star rating with 1,698 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.