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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
WORST HOTEL ROOM EVER!!!!!!!! I had to get fresh towels everyday by my self the room was never cleaned or bed was never made the front desk clerk told me they have never known a hotel to clean rooms and make beds and freshen the towels ever???? WHAT KIND OF HOREL DO YOU RUN??? And the room was STINKING OF CURRY!!!!!
Business response:
We appreciate you choosing our hotel for your trip to our city, and we are sorry you were disappointed. Our focus is on the comfort and satisfaction of our guests, and we apologize for letting you down. Your comments will be shared with our team to prevent the issues you experienced from happening again. We hope you will give us another chance to provide you with a more enjoyable stay. Sincerely, Hotel Management
Unfriendly hhotel staff. Bad breakfast. Rooms not cleaned. TV not good.
Business response:
Subhojit, we appreciate your feedback and apologize for the difficulties you experienced during your stay. We want all of our guests to have an outstanding visit. Your comments have been shared with our team to make sure these issues are not repeated. We hope you will consider a return visit so we can provide you with the hospitality that we wanted you to experience. Sincerely, Hotel Management
Horible customer service by front desk on Oct 30th Sorry to say its pathetic. I checked in early there by paid extra money towards early check in. Front desk general manager who was present at 10:00 AM in the morning alloted me room 134. I did clearly ask her if the room is cleaned and ready to check in. She said yes. I went to room 134 and to my utter suprise it was not even cleaned , towels lying down, bed is in horrible condition. I went back to front desk and requested her to come and see room 134. She came and saw the c... read more
Business response:
Thank you for taking the time to share your feedback. Please accept our apologies for problems with your room and any inconvenience caused by moving to a new one after your arrival. Our rooms are subjected to strict standards of cleanliness, and what you described is not acceptable, or normal at our hotel. Please know this is not usual for us, and I assure you we will look into the situation further. Sincerely, Hotel Management
Disappointing The room we booked (and paid for) was not available, so we were "upgraded" to a deluxe suite with only one bed (there are four of us). Although the website said each room was equipped with everything necessary to cook we found nothing, not even cups to drink from, and upon requesting kitchen supplies were told they wouldn't have any in until 7 am the following day. The reception staff begrudgingly gave us a coffee maker; coffee maker did not work. They also gave us an ice-cube tray. Presumably so we could drink... read more
Business response:
We cannot apologize enough for the poor service you received during your stay. Your comments have prompted us to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you deserve. Sincerely, Hotel Management
Really it was a bad experience with Extended stay america.Reception is good for giving the room before one hour but no breakfast not even single day.At the time of reservation i checked with hotel they mention and told they have breakfast but it doesn't have any breakfast items when i asked receptionist she told it is not shipped the food items.And lot of mosquitoes , the trash box is keeping at rooms side only so lot of mosquitoes.The shower only working past 2 days no down water.It was repaired after 2 days.
Business response:
Kiran, please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed, so we can prevent these issues from occurring again. Please consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
NIGHTMARE Horrible, filthy, no power, furniture broken. Staff very apologetic... keep away!!!
Business response:
Nigel, thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, General Manager
Needs help Room was pre-paid, called to advise we were running behind and would be there, once there was informed that had we not called, they would have given our room away! Grounds disgusting, trash all over, standing water in the parking lot that was green, never will return
Business response:
Larry, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with ... read more
Not up to the mark Not the one I LL stay in future
Business response:
Sulaiman, thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
The housekeeper was VERY RUDE and DISRESPECTFUL!
Business response:
I appreciate you bringing your experience to our attention. The rudeness you described from the housekeeper are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards. I make sue to show the review to housekeepers. We continually work to improve our hotel, so I really appreciate.
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 3.3 star rating with 1,698 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.