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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I found a cockroach in my room. I have pics if needed. The First Lady I met with was kind of rude. I will not recommend and never stay there again. I was so disappointed. I didn’t even sleep under the covers. The kitchen sink was also stopped up.
Business response:
We are sorry for the insects in your room, and that one of our associates was rude to you. Please know we provide thorough training for all associates, and we will redouble our efforts. Also, Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
room did not have couch as shown in pictures had to cancel registration in pouring rain found another hotel but clerk only canceled one registration so charge one day. customer service was not a friendly experience.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Business response:
Christopher,thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Terrible service! Service and amenities were not good at all. Place smelled like smoke. We got a rude call asking why out stuff was still there and were told to get stuff out. We had already paid for 2 days and got a rude call 1 day after. After they sorted it out, we were still locked out of the room. We did not even stay in the location we booked and were charged more than advertised.
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Also, please reach out our front desk with regards to the charges, as they will happy to assist you further. We hope you... read more
Hotel overbooked and was moved to another hotel, due to tight schedule I was not able to check in until the my event was over 2:41 am because of the change of hotel
A/c didn’t work and lots of cockroaches.
Business response:
Charles, thanks for taking the time to evaluate your experience at our hotel. We apologize and sincerely regret the inconvenience you encountered in your room while you were here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments in an effort to improve our service and facilities moving forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Was not told about the additional $25 fee when I asked if it was ok to check in 30 minutes early.
Business response:
Thank you for choosing to stay at our hotel. We are happy your overall experience was enjoyable, but we are sorry that you were unaware about our extra charges. We do our best to share all of the information about our hotel & amenities to each and every guest, but we can always improve and we will do just that. We hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 3.3 star rating with 1,698 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.