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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Is it just me When i use expedia it seems i am always put in an odd room that only gets used for discounted prices. The toilet seet was so gross and falling apart i didn't want to sit down. 2 towels in a room for 4? Owner needs to invest back into this hotel. Staff was friendly and kind. You csn tell the owner is a slum lord.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
estancia no disfrutada por overbooking Hubo overbooking y no me dieron habitación. me quedé en la calle y tuve que volver al aeropuerto y pasar la noche allí. Voy a reclamar y solicitar reintegro
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, please contact our General Manager to further discuss this matter Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Painful Experience I didn't stay at the hotel, but still hotels.com and Extended stay America charged me. Now they don't intend to refund my money. Both hotels.com and Extended stay America are Big cheats and frauds; stay away from them. I had extremely painful experience with Extended stay America, carnaby street in February 2018 when I stayed there for 20 days.
Business response:
Thank you for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope to have the opportunity to serve you in the future. Hotel Management
This place is not all that the reviews.sat they are.
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Bad experience Uncomfortable Not quiet at all. Not even a Remote control for tv. Two flat pillows they’re really uncomfortable and the bed they call queen side is smaller then queen
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the future. Sincerely, Hotel Management
Stay away , that would tell you everything !!!!!!!!!!!!!!!!!
Business response:
We are very sorry we failed to deliver the exceptional experience you deserved. We never want our guests to leave unhappy. We apologize for not being at our best while you were with us and hope you will give us an opportunity to restore a favorable impression the next time you visit us. Sincerely, Hotel Management
I booked a room 3 weeks earlier from Extended stay America in Dallas for my son, with a special request that my son will have an important interview next day so he needs a quiet room. However, when my son arrived on that day around 10:30pm, he was told by hotel front desk that there was no room reserved for him. The reason is that the hotel was over booked. Consequently, my son had to find a room in another hotel at mid of the night. Ironically, next day I noticed that my credit card was charged the room that I booked but th... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Unfortunately, financial inquiries on reservations made through a third party, pre-paid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the futu... read more
Terrible they have roaches They have roachs had to leave the room and get a refund. Horrible experience.
Business response:
Thank you for your candid evaluation.We aresorry we failed to provide you the clean suite you expected. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. Thanks for bringing this to our attention.We have scheduled additional treatments so our goal of providing clean suites can be achieved. We areconfident your experience will exceed the high standards you have come to expect from our brand the next time you stay wit... read more
DESEPCINANTE!!!!! . Escogí este lugar ya que ofrecía DESAYUNO para ahorrar tiempo Sin importar hora ni día estaban IMCOMPLETOS😡 Estuvimos 7 días La atención de los empleados fue grato. Habitación alfombras y baños No estaban limpios las toallas tenían pelos!!!!! No lo recobiendo👎👎👎👎
Business response:
Thank you for your feedback. We apologize for the less than a spotless condition of your guest suite and for the cleanliness service issues you experienced. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 3.3 star rating with 1,698 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.