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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
After paying for an entire week upfront through Expedia I was called away for 3 days for an emergency. I asked to stay the remaining 2 days that was already paid for. This request was denied and I was charged a no show fee. This hotel was not full. 2 days was no cost to this hotel. HORRIBLE CUSTOMER SERVICE. I travel weekly and I will make sure all of my colleagues are aware of this Hotel’s uncooperative management
Business response:
Thaddeus, we are sorry to know about the difficulties you experienced. As you know, hotels cannot amend any reservations made through third party websites. We understand your frustration and hope you will give us another chance to make your next visit better. Sincerely, Hotel Management
Unsatisfied Garbage cans from the previous guest we're still full in the room. Comfort of furniture unacceptable. Television signal would come in so flaky, you really couldn't watch TV
Business response:
Thank you for evaluating your stay. We truly apologize for what you experienced and the inconvenience it caused. We have asked our housekeeping staff to thoroughly inspect the suite before allocating it to our guests. Also, your concerns with regards to the television have been shared with the maintenance staff. We appreciate your feedback and hope to host you back for a much better experience. Sincerely, Hotel Management
No Hot Water-No Pots Bowls I was planning on staying at this hotel once per week for business. Sorry but service was amazing and I need to express how I had to take a shower at my office in the gym since there was no hot water at all. Also, we had a company lunch and I could not cook as there was no bowls pots in the room like I was told by the front desk. So no, I wont be back at this location which my peers would have used as well
Business response:
Katheryn, we are sorry for your disappointment with our hotel policies and for the inconvenience you had due to the maintenance issue. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
I pre paid for this hotel room (3 months prior to my trip). I then flew across the country 2,300 miles for a wedding and was greeted by the staff asking if I was Jared (my name)& then told my room was sold. And no other rooms available. Spent 66$ on uber and 280$ on a new hotel room. Orbitz was no help at all no refund anything I’ll never use orbitz or this hotel chain again. Very ignorant staff told us we needed to leave the property immediately we have no car and two pieces of luggage and no where to stay what a nightmare.... read more
Business response:
Jared, thank you for taking the time to provide feedback. We're sorry we were unable to accommodate you and apologize for this reservation goof up. We offer no excuses for this mix-up and regret the inconvenience it caused. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Not a place I would stay again... We had to switch rooms due to cigarette smell in the first one. No sheets for pull out sofa, no soap. The room looked as though it had not seen a vacuum. The staff was not happy to help. There was a small kitchen with nothing, not even a coffee maker which seemed odd. Will not stay again.
Business response:
Thanks for taking the time to review our hotel. We truly apologize your stay was not to your expectations. Our goal is to provide a clean, comfortable stay to every guest, yet it seems we fell short in this case. We are reviewing the situation as a training tool to improve our service level and to ensure our hotel policy is explained upon arrival. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Jose, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Got bug bite during the night. Sheets on the bed smells unclean.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
場所は良いですが、部屋は暗い感じがします。
Business response:
Thank you for reviewing us. We are happy our location was ideal for your needs. However, we have noted your feedback on our rooms and will share the same with the appropriate individuals. We value your business and hope to see you again. Sincerely, Hotel Management
AC went out. No staff available late night or early morning
Business response:
Thank you for staying with us. Please accept our apologies for the maintenance issues you experienced during your stay. Your review has been shared with the respective team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 3.3 star rating with 1,699 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.