Extended Stay America - Dallas - Las Colinas - Carnaby St.

Lucy 

on Expedia

7 years ago

I booked a room 3 weeks earlier from Extended stay America in Dallas for my son, with a special request that my son will have an important interview next day so he needs a quiet room. However, when my son arrived on that day around 10:30pm, he was told by hotel front desk that there was no room reserved for him. The reason is that the hotel was over booked. Consequently, my son had to find a room in another hotel at mid of the night. Ironically, next day I noticed that my credit card was charged the room that I booked but th... read more

Anonymous 

on Expedia

7 years ago

Terrible they have roaches They have roachs had to leave the room and get a refund. Horrible experience. 

olga 

on Expedia

7 years ago

DESEPCINANTE!!!!! . Escogí este lugar ya que ofrecía DESAYUNO para ahorrar tiempo Sin importar hora ni día estaban IMCOMPLETOS😡 Estuvimos 7 días La atención de los empleados fue grato. Habitación alfombras y baños No estaban limpios las toallas tenían pelos!!!!! No lo recobiendo👎👎👎👎 

Anonymous 

on Expedia

7 years ago

WORST HOTEL ROOM EVER!!!!!!!! I had to get fresh towels everyday by my self the room was never cleaned or bed was never made the front desk clerk told me they have never known a hotel to clean rooms and make beds and freshen the towels ever???? WHAT KIND OF HOREL DO YOU RUN??? And the room was STINKING OF CURRY!!!!! 

Subhojit 

on Expedia

7 years ago

Unfriendly hhotel staff. Bad breakfast. Rooms not cleaned. TV not good. 

Srinivas 

on Expedia

7 years ago

Horible customer service by front desk on Oct 30th Sorry to say its pathetic. I checked in early there by paid extra money towards early check in. Front desk general manager who was present at 10:00 AM in the morning alloted me room 134. I did clearly ask her if the room is cleaned and ready to check in. She said yes. I went to room 134 and to my utter suprise it was not even cleaned , towels lying down, bed is in horrible condition. I went back to front desk and requested her to come and see room 134. She came and saw the c... read more

Rosemary 

on Expedia

7 years ago

Disappointing The room we booked (and paid for) was not available, so we were "upgraded" to a deluxe suite with only one bed (there are four of us). Although the website said each room was equipped with everything necessary to cook we found nothing, not even cups to drink from, and upon requesting kitchen supplies were told they wouldn't have any in until 7 am the following day. The reception staff begrudgingly gave us a coffee maker; coffee maker did not work. They also gave us an ice-cube tray. Presumably so we could drink... read more

kiran kumar 

on Expedia

7 years ago

Really it was a bad experience with Extended stay america.Reception is good for giving the room before one hour but no breakfast not even single day.At the time of reservation i checked with hotel they mention and told they have breakfast but it doesn't have any breakfast items when i asked receptionist she told it is not shipped the food items.And lot of mosquitoes , the trash box is keeping at rooms side only so lot of mosquitoes.The shower only working past 2 days no down water.It was repaired after 2 days. 

Nigel 

on Expedia

8 years ago

NIGHTMARE Horrible, filthy, no power, furniture broken. Staff very apologetic... keep away!!!