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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stinky rooms Rooms are very stinky.
Business response:
Faheem, please accept our sincere apologies for the cleanliness issue you encountered in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope that you will give us the opportunity to redeem ourselves on a future stay. We look forward to welcoming you back in the near future. Sincerely, Hotel Management
Not amazing
Business response:
Azher, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Cheap but you get what you pay for The only pro is the price. Rooms are smelly and smoked in (even though they say no smoking hotel most rooms have cigarette odor).
Business response:
Thank you for being our guest. Although you liked our affordable rates, we are sorry for the smoke odor you experienced, and that compromised your stay. Also, we are a non-smoking hotel, but on a rare occasion some guests do not comply, and we truly apologize for this. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
As it was time for bed, i pulled back my covers and saw black hair all the bed. I was exhausted from traveling all day and decided not to call the office or ask to be moved to a cleaner room. I slept on top of the covers. Please make sure this happens to no one else. It takes only 5min to change the linens. Thanks
Business response:
Sheila, please accept our sincere apologies for the cleanliness issues you had with your bedding. We know how important it is to get a good night's sleep and rest well. We value our guests and their recommendations and we have shared your comments with our housekeeping team. Once again, we are sorry for the inconvenience you experienced and hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Check in was easy, however my room smelled like wet dog and there was no hot water to take a shower. They moved me another room and when we opened the door with our key, it was a man laying in the bed with a laptop. I didn't feel safe at the point and requested a refund.
Business response:
Tameka, we are sorry for the service and cleanliness issues you experienced during your stay and regret the inconvenience it caused. We have room inspection processes in place, and we are working with our Housekeeping team to see where we dropped the ball. It's our goal to provide an excellent customer experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
We were supposed to have a queen sized bed. The bed was a not a queen it was a full but the guy in the front desk would deny it. I know I cannot prove it because I did not take any pictures or complain to the front desk because I was exhausted when I got to the hotel. I didn't sleep well and I had to be somewhere in the morning so I did not go complain to the front desk. My wife and I will ever stay here again or neither recommend it to anyone.
Business response:
We are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. We appreciate you sharing details so we can take steps to prevent these issues in future. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, Hotel Management
Business response:
Ratna, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
After paying for an entire week upfront through Expedia I was called away for 3 days for an emergency. I asked to stay the remaining 2 days that was already paid for. This request was denied and I was charged a no show fee. This hotel was not full. 2 days was no cost to this hotel. HORRIBLE CUSTOMER SERVICE. I travel weekly and I will make sure all of my colleagues are aware of this Hotel’s uncooperative management
Business response:
Thaddeus, we are sorry to know about the difficulties you experienced. As you know, hotels cannot amend any reservations made through third party websites. We understand your frustration and hope you will give us another chance to make your next visit better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 3.3 star rating with 1,698 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.