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Extended Stay America - Dallas - Las Colinas - Green Park Dr.
- Hotels
- Irving, TX
About this business
Location details
5401 Green Park Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn't like anything about my stay my room was dirty the bathroom looked like they never cleaned it and the breakfast was a disappointment they just give you a granola bar and coffee
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We’re glad to hear you found the rooms well-equipped and comfortable with amenities like the kitchen, refrigerator, and multiple seating options. We understand dining choices can feel limited near airport locations, and we appreciate your note that more options become available with a short walk. Your insights are helpful, and we hope to welcome you back for an even better stay.
Full of cockroaches even while sleeping it will flow on you and no trash bins in room and untidy towels.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the unacceptable conditions you encountered during your stay, including the pest issue and the inadequate room preparation. This does not reflect the standards we aim to provide, and we understand how uncomfortable this must have been. Please be assured that our team is addressing these concerns promptly with pest control and housekeeping to prevent future occurrences. Your feedback is extremely valuable in helping us improve our o... read more
Rooms are nasty and worn-out. It is an awful place to stay.
Business response:
Dear Charles, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations and that you were dissatisfied with the condition of the room. Please know that the cleanliness and comfort of our guests are always a top priority, and your comments have been shared with our team to guide improvements in maintenance and housekeeping. While we understand this visit fell short, we hope you consider giving us another opportunity to provide a properly maintained, welcoming, and comfortable st... read more
The hotel is incredibly disappointing, the hallways dirty with waste from work being done, an open room that contained a garbage container that made the hotel smell like garbage, an elevator that has been cleaned in days, the access door to the hotel the entry card did not work which made anyone could have access, the dirty room, it smelled like cigarettes at times it smelled like marijuana, the surrounding rooms, the access door to the room, damaged with signs that at some point someone tried to enter, the broken door handl... read more
Business response:
Dear Ivan, thank you for sharing your feedback. we are concerned about your impression of the property, as the comfort and well-being of our guest is important to us. What you describe does not reflect the standards we aim to provide. your comments will be shared with our team so improvements can be addressed quickly. while we regret that your stay left you are feeling disappointed, we do value your input and hope to have the opportunity to offer you more positive experience in the future
Walking into the property I thought I was walking into a condemned property. There were wires hanging all from the ceiling dust and dirt everywhere with a small sign saying excuse the mess due to new cameras being set to. Keep in mind this is 8pm no one three working on the “mess” just left it unsafe and I had small children with me. Had I been told of the situation I would have found a cleaner place and definitely safer place to stay.
Business response:
Dear Arlene, Thank you for taking the time to share your feedback. We sincerely apologize for the condition of the property during your visit and for any safety concerns you experienced, especially with your children. Your observations are taken seriously, and we are addressing the situation to ensure a cleaner and more secure environment for our guests. We appreciate your patience and hope you will consider staying with us again, allowing us to provide a much more comfortable and welcoming experience in the future. Sincerel... read more
Business response:
Dear Guest, Our goal is to provide an exceptional experience, and we recognize that we fell short of your expectations during your recent visit, resulting in a rating of 2. We are keen to understand the specific challenges you faced, and your candid feedback, whether positive or negative, is essential for our ongoing enhancement. We appreciate the opportunity to learn from this experience and are committed to better serving you in the future.
We brought our pet, so we got a pet room..the smell was unbearable. We had to purchase our own cleaning supplies and it wasn’t able to mask the smell. I was charged $200 extra for my pet, although I don’t know why when the room odor was horrid, and the floors were so dirty my pet refused to walk on the ground for the entire stay. Some staff was friendly, other staff led us to believe that asking for toilet paper was too much…even though we had a total of five guests with us, a roll a day was too much. The original woman who ... read more
Room was not ready apon arrival, 45 mins after check-in started. Was told they were cleaning our room, came back an hr later as instructed. Room still not clean. They tell me they upgraded my room at no charge. I walk into a smelly room, stains on the sofa(leather sofa with what looks like seamen). I go to use the restroom and about fall off the toilet due to an extremely loose toilet seat. Tub is nasty, has soap scum and burn marks. Ceiling above the shower apears to have a missing sprinkler head with a washrag shoved in th... read more
Business response:
Dear Jeremy, We sincerely apologize for the inconvenience and discomfort you encountered during your stay. What you described does not meet the standards we strive to uphold, and we truly regret the delays at check-in and the condition of the upgraded room. Your concerns regarding cleanliness and maintenance have been shared with our housekeeping and maintanence teams for immediate attention. We appreciate your honest feedback as it helps us improve our services. We hope you’ll consider giving us another opportunity to provi... read more
There was a group of mexicans sitting outside under the tree between the 2 buildings and drinking beer. The inside of the hotel was horrible. No cleanliness, no vending machine in the second building.
Business response:
Dear sana, We sincerely apologize for the discomfort you experienced during your stay, particularly concerning the cleanliness of the property and lack of vending machines in the second building. Our goal is to provide a welcoming and well-maintained environment for all guests, and we are taking your concerns seriously. We are actively working with our housekeeping and facilities teams to address these issues and ensure a more pleasant experience moving forward. Your input is valuable in helping us improve. We appreciate you... read more
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Green Park Dr.
How is Extended Stay America - Dallas - Las Colinas - Green Park Dr. rated?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. has a 3.3 star rating with 1,444 reviews.
When is Extended Stay America - Dallas - Las Colinas - Green Park Dr. open?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. is open now. It will close tomorrow at 12:00 a.m.