Extended Stay America - Dallas - Las Colinas - Green Park Dr.

Business response:

Dear Guest, Thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns regarding our service during your stay. We regret the inconvenience, but we very much appreciate you bringing this to our attention, and we will address this appropriately. Your comments are invaluable to us as we continuously strive to improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you!Sincerely,Hotel Management 

Business response:

Dear Seth, Thank you for your feedback. We’re sorry to hear about the unpleasant odors you experienced during your stay. Ensuring a fresh and clean environment is a priority for us, and we will be investigating and addressing the situation promptly. We appreciate you bringing this to our attention and will work on ensuring a better experience in the future. We hope you’ll consider staying with us again and look forward to welcoming you back!Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for choosing to stay with us. Our top priority is to provide our guests with clean and well-maintained rooms. We understand that on this occasion, we failed to deliver on that promise. Your feedback is extremely important to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and provide you with the exceptional stay we are known for.Sincerely,Hotel Management 

Business response:

Dear PAUL, Thank you for your feedback. We are sorry to read that you found the furnishings and maintenance of the property unsatisfactory. We take these concerns seriously and are committed to making improvements. Your input is invaluable in helping us enhance our guest experience. We appreciate you sharing your thoughts and hope to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Tamara,Thank you for your feedback. We sincerely apologize for the negative experience you had with our staff. It is our goal to provide a welcoming and supportive environment, and we are disappointed to hear that we did not meet your expectations. Your comments will be addressed with our team to ensure improvements are made. We appreciate your insights and hope you will consider giving us another chance to provide you with the quality service you deserve.Sincerely, Hotel Management 

Business response:

Dear Tamara,Thank you for sharing your experience. We are truly sorry to hear about the treatment you received from our desk staff, as this does not reflect our standards of service. Your concerns regarding their demeanor are taken seriously, and we will address this matter with our team to ensure it does not happen again. We understand how disappointing it is to feel undervalued, especially after investing in your stay. Please know that your feedback is crucial for our improvement, and we hope to have the opportunity to res... read more

Business response:

Dear Tamara, Thank you for your feedback about your recent stay with us. It saddens us to learn about your disappointing experience at our hotel. We don't want guests to leave with this impression. The description you gave is unacceptable, and we will take appropriate action as we move ahead. Considering our evening staff, we hope you will consider returning for another stay. Sincerely,Hotel Management