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Extended Stay America - Dallas - Las Colinas - Green Park Dr.
- Hotels
- Irving, TX
About this business
Location details
5401 Green Park Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not ready apon arrival, 45 mins after check-in started. Was told they were cleaning our room, came back an hr later as instructed. Room still not clean. They tell me they upgraded my room at no charge. I walk into a smelly room, stains on the sofa(leather sofa with what looks like seamen). I go to use the restroom and about fall off the toilet due to an extremely loose toilet seat. Tub is nasty, has soap scum and burn marks. Ceiling above the shower apears to have a missing sprinkler head with a washrag shoved in th... read more
Business response:
Dear Jeremy, We sincerely apologize for the inconvenience and discomfort you encountered during your stay. What you described does not meet the standards we strive to uphold, and we truly regret the delays at check-in and the condition of the upgraded room. Your concerns regarding cleanliness and maintenance have been shared with our housekeeping and maintanence teams for immediate attention. We appreciate your honest feedback as it helps us improve our services. We hope you’ll consider giving us another opportunity to provi... read more
There was a group of mexicans sitting outside under the tree between the 2 buildings and drinking beer. The inside of the hotel was horrible. No cleanliness, no vending machine in the second building.
Business response:
Dear sana, We sincerely apologize for the discomfort you experienced during your stay, particularly concerning the cleanliness of the property and lack of vending machines in the second building. Our goal is to provide a welcoming and well-maintained environment for all guests, and we are taking your concerns seriously. We are actively working with our housekeeping and facilities teams to address these issues and ensure a more pleasant experience moving forward. Your input is valuable in helping us improve. We appreciate you... read more
I requested a wheelchair no wheelchairs in the entire building upon entering my room my bed was not made it was like someone had just got done lying in it a big dead cockroach smashed in thee bathroom by the bathtub and no hot water in the bathroom sink
Business response:
Dear Cheri, First, we want to sincerely apologize for falling short in fulfilling your wheelchair request and for the hassle you experienced as a result. We strive to ensure our guests have an exceptional visit during their travels, and we genuinely regret that we did not meet these expectations for you. Furthermore, the housekeeping concerns you outlined about the room are truly not the level of services we strive to provide our valued guests. We understand that no explanation of these issues can change your recent experien... read more
I was not able to stay when we went to check in we were told there were no available rooms, and there was nothing they could do about it. Didn't try to recommend anything or nothing. No apology Just sad
Business response:
Dear Deborah, We sincerely apologize for the disappointment and inconvenience you experienced at check-in due to unavailable rooms. We understand how frustrating it must have been, especially without an apology or alternative options offered. This is not the level of service we strive to provide, and your comments have been shared with our team for immediate improvement. We truly hope you’ll give us another chance to better serve you in the future. Sincerely, Hotel Management
Bathroom had mildew and the room didnt feel clean. There were stains on the chair and bathtub had sitting water.
Business response:
Dear Nicholas, Thank you for your feedback. We sincerely apologize for the condition of the bathroom and the cleanliness issues you experienced during your stay. This does not reflect our usual standards, and your concerns have been shared with our housekeeping team for immediate corrective action. We truly appreciate you bringing these matters to our attention, as it helps us improve. Your comfort is important to us, and we hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
From no early check in for booking through.a third party to a moldy shower. I would not recommend.
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the early check-in restrictions and the condition of the shower. We strive to maintain high cleanliness standards and regret that we fell short during your stay. We appreciate you bringing these issues to our attention, as it helps us improve our services. We hope you will consider giving us another chance in the future to provide you with a much better experience. Sincerely, Hotel Management
there were people fighting outside. they were sketchy individuals outside that looked like they were on something. I had also booked a queen but I did not get a queen. I got two fulls. the floors inside the hotel room was dirty
Business response:
Dear Guest, We sincerely apologize for the discomfort and concerns you faced during your stay. The safety and satisfaction of our guests are top priorities, and we regret that your room assignment and the condition of the floors did not meet expectations. We are also very sorry to hear about the disturbances outside the hotel and are actively working with our team and local authorities to ensure a more secure environment. Your feedback is important and will be used to make necessary improvements. We hope to welcome you back ... read more
People were nice, breakfast sucked Toilet wouldnt flush properly, grab and ho breakfast was a joke! Its on track to be a marathon snack pit stop or worse a diabetics survival snack bar-but only one day during the week. The rest of the week there was nothing. If you stay at a place called extended stay and you are travelling around, dont choose here for a morning meal. Its a joke.
Business response:
Dear Guest, We’re truly sorry to hear your experience with breakfast and the toilet was disappointing. Your comments regarding the limited and inconsistent breakfast offerings, as well as maintenance concerns, have been shared with the appropriate teams for review and improvement. We understand how important these details are for a comfortable stay and are working to enhance them. We look forward to welcoming you back for a better experience. Sincerely, Hotel Management
Very very pathetic
Business response:
Dear Guest, We sincerely apologize that your stay did not meet expectations and that you found it disappointing. We take all guest concerns seriously and are actively working on improving our services, cleanliness, and overall guest experience. Your comments have been shared with our management team to ensure necessary actions are taken. We appreciate your input and hope to have the opportunity to serve you better in your future stays. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Green Park Dr.
How is Extended Stay America - Dallas - Las Colinas - Green Park Dr. rated?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. has a 3.3 star rating with 1,474 reviews.
When is Extended Stay America - Dallas - Las Colinas - Green Park Dr. open?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. is open now. It will close tomorrow at 12:00 a.m.