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Extended Stay America - Dallas - Las Colinas - Green Park Dr.
- Hotels
- Irving, TX
About this business
Location details
5401 Green Park Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The desk staff is inconsiderate, rude, and liars. You spend thousands and they treat you like trash. Never again
Business response:
Dear Tamara,Thank you for sharing your experience. We are truly sorry to hear about the treatment you received from our desk staff, as this does not reflect our standards of service. Your concerns regarding their demeanor are taken seriously, and we will address this matter with our team to ensure it does not happen again. We understand how disappointing it is to feel undervalued, especially after investing in your stay. Please know that your feedback is crucial for our improvement, and we hope to have the opportunity to res... read more
Morning staff member is rude and ridiculous. Evening staff is great. Could use some updates.
Business response:
Dear Tamara, Thank you for your feedback about your recent stay with us. It saddens us to learn about your disappointing experience at our hotel. We don't want guests to leave with this impression. The description you gave is unacceptable, and we will take appropriate action as we move ahead. Considering our evening staff, we hope you will consider returning for another stay. Sincerely,Hotel Management
It was just run down. The toilet moved forward when it was sat upon. The front desk person was not personable....didn't speak to me until I spoke. Just walked to the front desk and looked at me with the "can I help you look" and anything I asked for was a big deal and acted like it was very inconvenient.
Business response:
Dear Erin, We apologize for the disappointing experience you had during your stay. It is concerning to hear about the condition of the room and the service you received at the front desk. This falls short of the standards we strive to maintain. We appreciate your feedback and will address these issues with our team to ensure better service and facility maintenance in the future. Thank you for bringing this to our attention, and we hope to offer a more positive experience should you choose to stay with us again.Sincerely,Hote... read more
The property booked rooms that were not available due to needed repairs. We were finally put in a room and it was in poor shape. Damaged molding, cabinets, looked old and worn down. The door lock just spun and didn’t work. There were roaches. This property does keep the dishes and coffee makers in the rooms. You have to request them. There was a loud beeping alarm for the elevator that was never addressed. The final night, the entire floor shook at 8 and again at 9 because the dryers were being run a floor below. The shower ... read more
Business response:
Dear Thelma, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered, including the room conditions and maintenance concerns. Your experience does not reflect our standards. We will immediately address these issues, from repairing the door locks and elevator alarms to improving the overall condition of our rooms. We also appreciate your input on the comfort of the beds and will take steps to enhance our amenities. Thank you for bringing this to our attention. We hope to better serve you in ... read more
Ok for 1 night but not great. I got a room next to 1 that was being treated for mold...
Business response:
Dear Guest, Thank you for sharing your experience with us. We apologize for the inconvenience of being near a room undergoing mold treatment. We understand this must have been disruptive to your stay. Please be assured that we take such matters seriously and actively address the situation with our maintenance team to prevent recurrence. Your feedback is appreciated as it helps us improve our service and ensure a more pleasant experience for all our guests. We hope you will consider giving us another opportunity to provide yo... read more
The room was not properly cleaned. Hair everywhere on the bathroom floor. Dead cockroach on the bedroom carpet. Pee stain on bathroom floor... worst gotel room i have ever stayed at...
Business response:
Dear Simon, We sincerely apologize for the unacceptable condition of your room during your stay. It is distressing to hear about the lack of cleanliness you experienced, as this does not reflect the high standards we strive to maintain. We understand the importance of a clean and comfortable environment for our guests, and we regret that we failed to meet your expectations. Please know that we are taking immediate steps to address these issues with our housekeeping team to prevent such occurrences in the future. We hope you ... read more
The condition of the property was terrible. The bathrooms were filthy, and the carpets smelled funny. I do not recommend at all.
Business response:
Dear Maria, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
Security and privacy was a fail The swing lock was broken so that means one less line of defence from intrusion. The bathroom door would not close at all. It had a terrible misalignment. The review wouldn't allow me to use photos even I took them to show the concerns
Business response:
Dear Thomas, Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you encountered with the swing lock and bathroom door during your stay. Ensuring the safety and comfort of our guests is paramount, and we regret any inconvenience caused. Your feedback is invaluable, and we will address these maintenance issues promptly to prevent recurrence. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Ma... read more
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Green Park Dr.
How is Extended Stay America - Dallas - Las Colinas - Green Park Dr. rated?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. has a 3.3 star rating with 1,474 reviews.
When is Extended Stay America - Dallas - Las Colinas - Green Park Dr. open?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. is open now. It will close tomorrow at 12:00 a.m.