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Extended Stay America - Dallas - Las Colinas - Green Park Dr.
- Hotels
- Irving, TX
About this business
Location details
5401 Green Park Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I call the hotel to let them know that I would have a late check-in they told me that was fine but when I arrived I was told it was to late to check- in and to call my booking agency for a refund. After driving all night I was tried and sleepy with no choice but to go somewhere else
Business response:
Dear Calvin, Please accept our apologies for not providing you with a relaxed and comfortable time. Please allow us to check with the concerned team and work on the concerns so this never repeats. We deeply regret any confusion over your recent reservation through online booking sites. We certainly understand your frustration, and we hope you were able to take up these concerns with them directly. Please return and stay with us another time so we can provide you with a much more enjoyable experience.Sincerely, Hotel Manageme... read more
Worst stay This was by far one of the worst extended stays I have ever been in. First the keys kept deactivating and we couldnt get into our rooms. Then they did not have a coffee pot in the room. The shower looked like it had not ever been cleaned and there was zero water pressure. The staff was unfriendly when you asked for something it was as if you were annoying them. Additionally there was an annoying beep the entire stay in the hallway.
Business response:
Dear Martha, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
This property felt unsafe. Locks on entry doors didn’t work. The building stank
Business response:
Dear Vida, We're grateful for your feedback and apologize if you felt unsafe during your stay. The safety and comfort of our guests are paramount, and we're sorry for any inconvenience you experienced. We continually work to improve our facilities and will take your comments into consideration as we strive to enhance the guest experience. Your insights are valuable, and we hope you may give us another chance to provide a more positive and secure stay.Sincerely,Hotel Management
DO NOT STAY HERE Hotel was dirty. I tried to use the hair dryer it sparked and caught firer. The smoke alarm went off but nobody came or called asked anything. The tv remote didnt work. The phine didnt work unless on speaker.
Business response:
Dear Mary, Thank you for choosing us and sharing your review. We apologize for the inconvenience you experienced during your stay. Safety and comfort are our top priorities, and we take your feedback seriously. Our maintenance team will address the issues you mentioned to ensure a safer and more enjoyable stay for our future guests. We appreciate your valuable input, and we hope you'll consider staying with us again as we continually strive to improve our services. Thank you for choosing us for your visit.Sincerely,Hotel Man... read more
No room available and still charged. I got there and they were full. I did nit get a room and hotels.com still charged me. I will be working on a refund.
Business response:
Dear Jason, We are sorry for your experience with us on arrival. Our front desk team is always available to help you, and we shall check with them as to what went wrong and if they still need to include anything. Although your experience is not typical, we have room to improve, and you are assured that we will. You are always welcome to reach out to the hotel directly for further assistance and allow us to make it up to you on another visit.Sincerely,Hotel Management
Nothing worked
Business response:
Dear April, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. We never intend to disappoint a guest, and your feedback is essential to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management
Place was run down. Has two buildings. With another building to the side that is also named Extended Stay but is not the same motel. First time in a long time that I really flipped the mattress up to check for bugs. Did not feel safe.
Business response:
Dear Jane, Thank you so much for the review of our hotel. Updating and renovating our hotel is always ongoing, and we are sorry that our property did not meet your expectations during your stay. Various parts of our hotel are scheduled for renovation soon, and we hope you will revisit us to see our progress. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Green Park Dr.
How is Extended Stay America - Dallas - Las Colinas - Green Park Dr. rated?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. has a 3.3 star rating with 1,444 reviews.
When is Extended Stay America - Dallas - Las Colinas - Green Park Dr. open?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. is open now. It will close tomorrow at 12:00 a.m.