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Extended Stay America - Dallas - Las Colinas - Green Park Dr.
- Hotels
- Irving, TX
About this business
Location details
5401 Green Park Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I requested a wheelchair no wheelchairs in the entire building upon entering my room my bed was not made it was like someone had just got done lying in it a big dead cockroach smashed in thee bathroom by the bathtub and no hot water in the bathroom sink
Business response:
Dear Cheri, First, we want to sincerely apologize for falling short in fulfilling your wheelchair request and for the hassle you experienced as a result. We strive to ensure our guests have an exceptional visit during their travels, and we genuinely regret that we did not meet these expectations for you. Furthermore, the housekeeping concerns you outlined about the room are truly not the level of services we strive to provide our valued guests. We understand that no explanation of these issues can change your recent experien... read more
I was not able to stay when we went to check in we were told there were no available rooms, and there was nothing they could do about it. Didn't try to recommend anything or nothing. No apology Just sad
Business response:
Dear Deborah, We sincerely apologize for the disappointment and inconvenience you experienced at check-in due to unavailable rooms. We understand how frustrating it must have been, especially without an apology or alternative options offered. This is not the level of service we strive to provide, and your comments have been shared with our team for immediate improvement. We truly hope you’ll give us another chance to better serve you in the future. Sincerely, Hotel Management
Bathroom had mildew and the room didnt feel clean. There were stains on the chair and bathtub had sitting water.
Business response:
Dear Nicholas, Thank you for your feedback. We sincerely apologize for the condition of the bathroom and the cleanliness issues you experienced during your stay. This does not reflect our usual standards, and your concerns have been shared with our housekeeping team for immediate corrective action. We truly appreciate you bringing these matters to our attention, as it helps us improve. Your comfort is important to us, and we hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
From no early check in for booking through.a third party to a moldy shower. I would not recommend.
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the early check-in restrictions and the condition of the shower. We strive to maintain high cleanliness standards and regret that we fell short during your stay. We appreciate you bringing these issues to our attention, as it helps us improve our services. We hope you will consider giving us another chance in the future to provide you with a much better experience. Sincerely, Hotel Management
there were people fighting outside. they were sketchy individuals outside that looked like they were on something. I had also booked a queen but I did not get a queen. I got two fulls. the floors inside the hotel room was dirty
Business response:
Dear Guest, We sincerely apologize for the discomfort and concerns you faced during your stay. The safety and satisfaction of our guests are top priorities, and we regret that your room assignment and the condition of the floors did not meet expectations. We are also very sorry to hear about the disturbances outside the hotel and are actively working with our team and local authorities to ensure a more secure environment. Your feedback is important and will be used to make necessary improvements. We hope to welcome you back ... read more
People were nice, breakfast sucked Toilet wouldnt flush properly, grab and ho breakfast was a joke! Its on track to be a marathon snack pit stop or worse a diabetics survival snack bar-but only one day during the week. The rest of the week there was nothing. If you stay at a place called extended stay and you are travelling around, dont choose here for a morning meal. Its a joke.
Business response:
Dear Guest, We’re truly sorry to hear your experience with breakfast and the toilet was disappointing. Your comments regarding the limited and inconsistent breakfast offerings, as well as maintenance concerns, have been shared with the appropriate teams for review and improvement. We understand how important these details are for a comfortable stay and are working to enhance them. We look forward to welcoming you back for a better experience. Sincerely, Hotel Management
Very very pathetic
Business response:
Dear Guest, We sincerely apologize that your stay did not meet expectations and that you found it disappointing. We take all guest concerns seriously and are actively working on improving our services, cleanliness, and overall guest experience. Your comments have been shared with our management team to ensure necessary actions are taken. We appreciate your input and hope to have the opportunity to serve you better in your future stays. Sincerely,Hotel Management
Nothing
Business response:
Dear Ayricka, Thank you for sharing your feedback with us, and we sincerely apologize for the challenges you faced during your stay. This is certainly not the experience we want to provide, and we are sorry for any frustration caused. Our front desk team is always here to assist you. Please return and we will show you the expected hospitality that you missed on this trip. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Green Park Dr.
How is Extended Stay America - Dallas - Las Colinas - Green Park Dr. rated?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. has a 3.3 star rating with 1,444 reviews.
When is Extended Stay America - Dallas - Las Colinas - Green Park Dr. open?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. is open now. It will close tomorrow at 12:00 a.m.