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Extended Stay America - Dallas - Las Colinas - Green Park Dr.
- Hotels
- Irving, TX
About this business
Location details
5401 Green Park Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in wasn’t to bad. I got stuck in the second building. The 1st door is broken so u couldn’t enter through it. The second door was also broken but it didn’t lock. The whole building smelled of drugs. In our room cabinet doors were hanging the shower was filthy. The hotel isn’t built great. You can hear everyone walking above you. The second building has no ice machine no vending machine which is crazy for a hotel. Hotel staff came knocking on the door at 9am asking when we leaving because they was running out of room for... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that yourstaydid not meet expectations. We are very concerned to hear about the condition of the building, the issues with the doors, and the cleanliness of your room. This is not thestandardwe aim to provide, and your comments regarding maintenance and housekeeping have been shared with our team for immediate review and corrective action. We are also sorry for any confusion regarding amenities. While vending machines are available in th... read more
Expedia really should do something about this place, or at minumum should not be listing it. It's turned into a long stay residence for well seems like vagrants. It smells, it's dirty. Just stay away
Business response:
Dear Guest, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the concerns you’ve raised regarding cleanliness and the overall environment. This is certainly not the standard we strive to maintain. Please know that your comments have been taken seriously and will be addressed with our team to ensure improvements are made. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better stay in the future.
Stink, smell, no amenities, washroom issues, staff, reservation. Aside from that it was just bad. Would not recommend to stay here
Business response:
Dear Guest, We are truly sorry to learn that your experience did not meet expectations. The concerns you encountered, including the condition of the room and the overall service, are not reflective of the standards we strive to uphold. We regret any inconvenience caused and understand how this may have impacted your stay. Your feedback has been shared with our team to address these matters and improve both comfort and service consistency. We appreciate you bringing this to our attention and hope to have the opportunity to pr... read more
Terrible musty smell, and the couch got mites, my doughter woke up with many red rashes
Business response:
Dear Guest, We sincerely apologise for the issues you experienced during your stay. A musty smell and concerns about the couch are not acceptable and do not reflect our standards. Your feedback has been shared with our team so the room can be thoroughly inspected and addressed. Thank you for letting us know.
The rooms reeked of stale cigarette
Business response:
Dear Guest, We are genuinely sorry that certain aspects of your stay did not meet your expectations. Our team is committed to providing a comfortable and welcoming environment, and your feedback is invaluable in helping us maintain those standards. We hope you will consider giving us another opportunity to provide a stay that is more in line with your expectations. Your satisfaction is important to us, and we would love the chance to welcome you back for a more enjoyable experience in the future. Sincerely, Hotel Management
Business response:
Dear Guest, We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
room was not like the pictures at all-
Business response:
Dear Guest, Thank you for taking the time to provide your feedback. We appreciate your comments and sincerely apologize that your accommodations did not meet your expectations. Guest satisfaction is very important to us, and we take your observations seriously as we work to ensure our rooms accurately reflect what is presented and provide a comfortable experience. Your input has been shared with our team to support ongoing improvements. We hope you will consider returning in the future, allowing us the opportunity to deliver... read more
Waited for a while at the front desk with a line of others when checking while staff talked in the back. The room I was givin was not clean very very dirty luckily the house keeper lady was kind enough to help us get another clean room. Besides the sweet house keeper not the best stay but you get what you pay for and for a $20 -$30 difference I would stay elsewhere.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the wait you experienced at check-in and for the initial condition of your room, which clearly did not meet expectations. We are glad our housekeeping team was able to assist in providing a clean room, and we appreciate your recognition of their efforts. Your comments have been shared with our team to help improve both service efficiency and room readiness for future guests. We understand your frustrations and hope you might consider returning, so we... read more
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Green Park Dr.
How is Extended Stay America - Dallas - Las Colinas - Green Park Dr. rated?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. has a 3.3 star rating with 1,521 reviews.
When is Extended Stay America - Dallas - Las Colinas - Green Park Dr. open?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. is open now. It will close tomorrow at 12:00 a.m.