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Extended Stay America - Dallas - Las Colinas - Green Park Dr.
- Hotels
- Irving, TX
About this business
Location details
5401 Green Park Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was just run down. The toilet moved forward when it was sat upon. The front desk person was not personable....didn't speak to me until I spoke. Just walked to the front desk and looked at me with the "can I help you look" and anything I asked for was a big deal and acted like it was very inconvenient.
Business response:
Dear Erin, We apologize for the disappointing experience you had during your stay. It is concerning to hear about the condition of the room and the service you received at the front desk. This falls short of the standards we strive to maintain. We appreciate your feedback and will address these issues with our team to ensure better service and facility maintenance in the future. Thank you for bringing this to our attention, and we hope to offer a more positive experience should you choose to stay with us again.Sincerely,Hote... read more
The property booked rooms that were not available due to needed repairs. We were finally put in a room and it was in poor shape. Damaged molding, cabinets, looked old and worn down. The door lock just spun and didn’t work. There were roaches. This property does keep the dishes and coffee makers in the rooms. You have to request them. There was a loud beeping alarm for the elevator that was never addressed. The final night, the entire floor shook at 8 and again at 9 because the dryers were being run a floor below. The shower ... read more
Business response:
Dear Thelma, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered, including the room conditions and maintenance concerns. Your experience does not reflect our standards. We will immediately address these issues, from repairing the door locks and elevator alarms to improving the overall condition of our rooms. We also appreciate your input on the comfort of the beds and will take steps to enhance our amenities. Thank you for bringing this to our attention. We hope to better serve you in ... read more
Ok for 1 night but not great. I got a room next to 1 that was being treated for mold...
Business response:
Dear Guest, Thank you for sharing your experience with us. We apologize for the inconvenience of being near a room undergoing mold treatment. We understand this must have been disruptive to your stay. Please be assured that we take such matters seriously and actively address the situation with our maintenance team to prevent recurrence. Your feedback is appreciated as it helps us improve our service and ensure a more pleasant experience for all our guests. We hope you will consider giving us another opportunity to provide yo... read more
The room was not properly cleaned. Hair everywhere on the bathroom floor. Dead cockroach on the bedroom carpet. Pee stain on bathroom floor... worst gotel room i have ever stayed at...
Business response:
Dear Simon, We sincerely apologize for the unacceptable condition of your room during your stay. It is distressing to hear about the lack of cleanliness you experienced, as this does not reflect the high standards we strive to maintain. We understand the importance of a clean and comfortable environment for our guests, and we regret that we failed to meet your expectations. Please know that we are taking immediate steps to address these issues with our housekeeping team to prevent such occurrences in the future. We hope you ... read more
The condition of the property was terrible. The bathrooms were filthy, and the carpets smelled funny. I do not recommend at all.
Business response:
Dear Maria, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
Security and privacy was a fail The swing lock was broken so that means one less line of defence from intrusion. The bathroom door would not close at all. It had a terrible misalignment. The review wouldn't allow me to use photos even I took them to show the concerns
Business response:
Dear Thomas, Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you encountered with the swing lock and bathroom door during your stay. Ensuring the safety and comfort of our guests is paramount, and we regret any inconvenience caused. Your feedback is invaluable, and we will address these maintenance issues promptly to prevent recurrence. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Ma... read more
Horrible! The room we were placed in should be deemed " inhabitable " for any human especially babies! we had four young children and we travel alot! I've always booked with extended stay because of the space and the rooms coming with Amenities such as fridge/stove! We came in late on the 27th! From the way the receptionist addressed me gave me a red flag. Her demeanor was very cold and unpleasant nevertheless I brushed it off because I don't let bad energy disturb my good energy. Walked in the room and it looked decent at l... read more
Business response:
Dear Ali, We are truly sorry for the distressing experience you encountered during your recent stay. Your feedback regarding the cleanliness and condition of your room is deeply concerning and does not reflect the high standards we strive to uphold. Please accept our sincerest apologies for any inconvenience caused. We will address this matter with our team to ensure that it does not happen again. Your satisfaction and comfort are paramount to us, and we appreciate your understanding. We hope you will consider giving us anot... read more
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Green Park Dr.
How is Extended Stay America - Dallas - Las Colinas - Green Park Dr. rated?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. has a 3.3 star rating with 1,444 reviews.
When is Extended Stay America - Dallas - Las Colinas - Green Park Dr. open?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. is open now. It will close tomorrow at 12:00 a.m.