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Extended Stay America - Dallas - Lewisville
- Hotels
- Lewisville, TX
About this business
Location details
1900 Lake Pointe Dr., Lewisville, TX, 75057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was turned off by paper trash on floor. No light or fan above cooking area. When sitting on end of bed...the other end flipped up....never had that happen before!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies for the room conditions you experienced. As this hotel’s manager, I can assure you that we are taking corrective measures with our maintenance and housekeeping teams to make sure these issues are addressed prior to guest arrivals to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hote... read more
Worn out mattress and room with an odor Bed was horrible. Mattress was worn out with a huge low place. Room smelled bad.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Additionally, I will inspect our mattresses to ensure they are up to standard. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel... read more
bad hotel experience I was late in check in due to my flight delay, and the staff was totally rude, and they gave my room to someone else.
VERY DISAPPOINTEDLY!!! Only about half of the lights worked in the room. Went to take a HOT bath but the water only got to luke-warm! There was no blow dryer in the room. I asked for Kimg size bed, was told on phone conformed King size bed, our e-mail conformation was for Queen size bed, got 2 full size beds. NO HAPPY!!!
Just Ok truly not a great place Housekeeping.overall was very poor.Staff was VERY nice.
Business response:
I appreciate you taking the time to write a review of our hotel. I am glad to hear that you were pleased with our staff during your stay. Still, I apologize that you were not satisfied with the overall cleanliness of our hotel. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Mediocre at best The two staff members I met at the front desk were very friendly and courteous however, the hotel was dirty. The room was dirty and smelled funny. I WON'T use extend a stay again.
Room and hotel was dirty I travel quite a bit and this hotel is one of the worst i have stayed in. The floors were not vacuumed, the refrigerator was dirty and there was hair all over the bathroom. There were several other cleanliness issues I don't have the space to go into. The whole hotel stinks as smoking is allowed inside. The "breakfast" was just some candy bars, fruit and coffee. You should avoid this hotel.
Not a clean place The rooms were very dirty. I was so uncomfortable. I had too change rooms everything was so dirty.
Getaway The chlorine in the inside pool was over whelming, smelled it in our room on the third floor, had to light a candle in order not to smell it.
Frequently asked questions about Extended Stay America - Dallas - Lewisville
How is Extended Stay America - Dallas - Lewisville rated?
Extended Stay America - Dallas - Lewisville has a 3.7 star rating with 1,141 reviews.
When is Extended Stay America - Dallas - Lewisville open?
Extended Stay America - Dallas - Lewisville is open now. It will close tomorrow at 12:00 a.m.