Extended Stay America - Dallas - Lewisville

David 

on Expedia

8 years ago

Not clean, wouldn't stay here again...ever. After an 8 hour drive, I arrived at the hotel around 11:30pm. This hotel is in a relatively nice area and I expected it to reflect the area it was in but was sadly disappointed. After seeing the user ratings on Hotels.com, I was surprised by what I saw. Upon arrival, there was trash and cigarette butts, more than a few on the front patio area of the hotel literally as if someone had emptied a trash can and ash tray on the front steps. Once inside, I waited for about 7 - 10 minutes,... read more

Anonymous 

on Expedia

8 years ago

Was given keys to an uncleaned room, staff was clearly frustrated with other staff members (room should have been cleaned) and it didn't seem like there was any customer service training for any of the staff. 

Roger 

on Expedia

8 years ago

Room not completely cleaned upon checkin. We wiped down the counters and removed previous occupants food items ourselves. 

JMAN 

on Expedia

8 years ago

OK HOTEL, GOOD LOCATION LOCATION WAS BEST FEATURE - EASY ACCESS TO I-35 EAST. LOTS OF RESTAURANTS WITHIN 1-2 MILES. ROOM HAD DEFINITE ODOR TO IT. SEEMS TO BE OLDER HOTEL. THEY WERE DOING WORK ON SOME OF THE ROOMS SO UPGRADED APPEARANCE MAY BE COMING. THEY DO NOT DO DAILY REFRESH OF ROOMS. 

Daniel 

on Expedia

8 years ago

Bad Hotel No water in the morning. Dirty furniture. Room smelled like smoke. Hallways smell like a pool hall. Very run down. 

Daniel 

on Expedia

8 years ago

Bad hotel No hot water when I was there. Pretty crazy, because it was broken back in Oct too. Room was smoky and furniture had food stains and reminents smeared into it. 

Mark 

on Expedia

8 years ago

Grungy rooms and the batroom smelled horrible I'm not one to complain but this was a pretty bad experience. Once I got into the room, I could tell the quality of the rooms were not like it was shown online. It had a really grungy look and feel to it, however that wasn't that big of a deal. My primary issue was the smell of the bathroom, as soon as I went in there it was a horrific smell and smelled like something dyed in there. I then talked to the person upfront and they were totally booked so I couldn't even switch rooms. ... read more

d 

on Expedia

8 years ago

Smoke filled pathways ,hot water heater broken Room was filled with smoke, the hot water was not working, generally unclean hotel 

Anonymous 

on Expedia

8 years ago

had bugs had bugs in the room. I had to run out of there and not stay