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Extended Stay America - Dallas - Lewisville
- Hotels
- Lewisville, TX
About this business
Location details
1900 Lake Pointe Dr., Lewisville, TX, 75057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We never had a room key since we arrived which I understand things happen and the room that we wanted for our dog wasn't available and we didn't get told till it was too late to cancel our reservation to get our money back everything wasn't prepared the way it should've been and I am glad that I decided to let her stay with someone I really wasn't happy with that decision when I booked the room way ahead of time someone should've checked to see if the room was available it wasn't like I made my reservation the day of. The ho... read more
Business response:
Jalisa, although you liked our courteous staff, we apologize that we did not have the room of your choice. We understand your frustration and regret the inconvenience it caused. However, we are happy that our staff did their best to accommodate you. Nonetheless we have discussed your comments with our team, and we have altered our procedures so this does not happen again. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, General Manager
horrible Well as soon as I walked inside the hall there was a horrible smell .and the room didn't have dishes or cookware to use the kithchette.Will remember this hotel.
Business response:
Gary, thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk. We have shared your comments with our team for improvement. We sincerely hope to welcome you back soon. Sincerely, General Manager
Outdated. No lobby or restrooms in lobby. The building had a bad odor. Run down. No early check ins. Surroundings not taken care of.
Business response:
Angelina, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Be careful when booking here. We got double charged for 2 different amounts. The breakfast bar only consist of two different granola bars and 2 different flavored muffins that u can get at the vending machine. For $100 a night u can get better rooms and food at motel 6.
Business response:
Please accept our apologies for not meeting your expectations. We appreciate your valuable feedback and will use it to make sure we are more consistent in our service levels. In regards to your billing concern, please reach out to our front desk for any further queries you may have. We regret the inconvenience caused and hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, General Manager
Bugs in the room. A/C stopped working and front desk did not offer to move us to a new room. Breakfast cannot even be called continental. Will not be returning to this place.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Check In Bad Hotel Policy's. Booked Hotel with Expedia, received Itinerary and conformation n.o via email. However on arrival at hotel there was nobody to be seen at front desk. Called Hotel, somebody finally answer after a long ringing. My Reservation or conformation not listed on there computer. Had to find another Hotel for the night. Went to Hotel the next day to see what the issue was, my conformation & Itinerary was all there, they apologize for inconvenience. However i was still charged for room & there company policy... read more
Business response:
Stephen, we cannot apologize enough for the inconvenience you experienced during your visit. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us. We are all committed to making sure we don't repeat what you experienced. We hope you will give us another opportunity to make your next stay worthwhile. Sincerely, General Manager
Not clean, wouldn't stay here again...ever. After an 8 hour drive, I arrived at the hotel around 11:30pm. This hotel is in a relatively nice area and I expected it to reflect the area it was in but was sadly disappointed. After seeing the user ratings on Hotels.com, I was surprised by what I saw. Upon arrival, there was trash and cigarette butts, more than a few on the front patio area of the hotel literally as if someone had emptied a trash can and ash tray on the front steps. Once inside, I waited for about 7 - 10 minutes,... read more
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the housekeeping service issue you mention. I apologize our housekeeping services did not meet your expectations especially when you came after our housekeeping and maintenance person have already left. Our goal is to ensure you are provided with a clean, fresh and comfortable room and s... read more
Was given keys to an uncleaned room, staff was clearly frustrated with other staff members (room should have been cleaned) and it didn't seem like there was any customer service training for any of the staff.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I am concerned about the housekeeping service issue and guest service representative's attitude you mention. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room and excellent customer service while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very serious... read more
Room not completely cleaned upon checkin. We wiped down the counters and removed previous occupants food items ourselves.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the housekeeping service issue you mention. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback ... read more
Frequently asked questions about Extended Stay America - Dallas - Lewisville
How is Extended Stay America - Dallas - Lewisville rated?
Extended Stay America - Dallas - Lewisville has a 3.7 star rating with 1,106 reviews.
When is Extended Stay America - Dallas - Lewisville open?
Extended Stay America - Dallas - Lewisville is open now. It will close tomorrow at 12:00 a.m.