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Extended Stay America - Dallas - Lewisville
- Hotels
- Lewisville, TX
About this business
Location details
1900 Lake Pointe Dr., Lewisville, TX, 75057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
employees were rude and were on the phone for about 10 minutes before they helped me, while talking about me in front of my family and i to the people on the phone with. also, there was an unexpected $100 deposit. “contential breakfast” was cery disappointing, only containing oatmeal and granola bars.
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Dirty Hotel I chose this hotel for the kitchen, so that I could have plates, bowls, coffee pot in the room NOPE, NOTHING was in there you had to request it, why? That is why it is called extended stay for those reasons you want those items. I called to have extra towels brought to the room the front desk said, that I would have to come get them, the housekeeper does not come in until 9:30am and we can’t leave the desk. I was like what!! Well we had to stay at this hotel, couldn’t afford to go somewhere else because I would b... read more
Business response:
Thank you for your evaluation of your time with us. We are sorry we did not provide you with the refreshing and revitalizing stay that you deserved. We take the cleanliness of our hotel very seriously, and steps are already underway to ensure this is not repeated. We would welcome another opportunity to show you our commitment to providing each guest with an enhanced and meaningful experience. Thank you for staying with us, and we wish you all the best with your travels. Sincerely, Hotel Management
Never staying again at this hotel I left my lotion and body wash in the bathroom. I called and spoke with Marissa at the front desk and told her that I would be by to pick it up.She asked "when will I be by and I said about 30 to an hour. So I get there a sticky note is left on the dash starting the room and body wash. The lady that works the evening shift checked in cabinets, trash cans, the room, just everywhere for my stuff. Either the lady JoJo that cleaned the room or Marissa the front desk clerk took my stuff. So the e... read more
Business response:
Dear Rosa, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Business response:
Jason, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Smelled bad and was dirty dont stay The room smelled awful and the sopa was opebed and used and hair was on the tiolet seat. There was a used towel under the sink. Worst hotel in Lewisville. I would stay elsewhere
Business response:
Ron, we sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Accessibility from I 35 highway but not visible from thhere
Business response:
Thank you for comments about your stay. We are sorry we failed to meet your expectations. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Property is old and run down. Very few outlets, no clock and poor television.
Business response:
Thank you for taking the time to evaluate your stay. Our goal is to maintain the highest standards, and we apologize for falling short. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Lewisville
How is Extended Stay America - Dallas - Lewisville rated?
Extended Stay America - Dallas - Lewisville has a 3.7 star rating with 1,141 reviews.
When is Extended Stay America - Dallas - Lewisville open?
Extended Stay America - Dallas - Lewisville is open now. It will close tomorrow at 12:00 a.m.