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Extended Stay America - Dallas - Lewisville
- Hotels
- Lewisville, TX
About this business
Location details
1900 Lake Pointe Dr., Lewisville, TX, 75057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never staying again at this hotel I left my lotion and body wash in the bathroom. I called and spoke with Marissa at the front desk and told her that I would be by to pick it up.She asked "when will I be by and I said about 30 to an hour. So I get there a sticky note is left on the dash starting the room and body wash. The lady that works the evening shift checked in cabinets, trash cans, the room, just everywhere for my stuff. Either the lady JoJo that cleaned the room or Marissa the front desk clerk took my stuff. So the e... read more
Business response:
Dear Rosa, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Business response:
Jason, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Smelled bad and was dirty dont stay The room smelled awful and the sopa was opebed and used and hair was on the tiolet seat. There was a used towel under the sink. Worst hotel in Lewisville. I would stay elsewhere
Business response:
Ron, we sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Accessibility from I 35 highway but not visible from thhere
Business response:
Thank you for comments about your stay. We are sorry we failed to meet your expectations. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Property is old and run down. Very few outlets, no clock and poor television.
Business response:
Thank you for taking the time to evaluate your stay. Our goal is to maintain the highest standards, and we apologize for falling short. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
No toilet paper went to front desk and ask for more to it to hours later they brought a box of Kleenex
Business response:
Melvin, thank you for sharing a review. We are sorry for the service issue you encountered during your stay with us and regret the inconvenience it caused. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
The hotel smells funny, staff is nice but the conditions of the hotel are bad.
Business response:
Thank you very much for staying with us. We take the cleanliness of our rooms and hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Lewisville
How is Extended Stay America - Dallas - Lewisville rated?
Extended Stay America - Dallas - Lewisville has a 3.7 star rating with 1,106 reviews.
When is Extended Stay America - Dallas - Lewisville open?
Extended Stay America - Dallas - Lewisville is open now. It will close tomorrow at 12:00 a.m.