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Extended Stay America - Dallas - Lewisville
- Hotels
- Lewisville, TX
About this business
Location details
1900 Lake Pointe Dr., Lewisville, TX, 75057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was given keys to an uncleaned room, staff was clearly frustrated with other staff members (room should have been cleaned) and it didn't seem like there was any customer service training for any of the staff.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I am concerned about the housekeeping service issue and guest service representative's attitude you mention. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room and excellent customer service while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very serious... read more
Room not completely cleaned upon checkin. We wiped down the counters and removed previous occupants food items ourselves.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the housekeeping service issue you mention. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback ... read more
OK HOTEL, GOOD LOCATION LOCATION WAS BEST FEATURE - EASY ACCESS TO I-35 EAST. LOTS OF RESTAURANTS WITHIN 1-2 MILES. ROOM HAD DEFINITE ODOR TO IT. SEEMS TO BE OLDER HOTEL. THEY WERE DOING WORK ON SOME OF THE ROOMS SO UPGRADED APPEARANCE MAY BE COMING. THEY DO NOT DO DAILY REFRESH OF ROOMS.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I am concerned about the odor issue you mention. I apologize that this did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. The on-going construction is associated to the restoration work that relates to the issue that you indicated. Please be assured that your room condition is of the utmost concern to us and feedback such as yours is taken v... read more
Bad Hotel No water in the morning. Dirty furniture. Room smelled like smoke. Hallways smell like a pool hall. Very run down.
Bad hotel No hot water when I was there. Pretty crazy, because it was broken back in Oct too. Room was smoky and furniture had food stains and reminents smeared into it.
Grungy rooms and the batroom smelled horrible I'm not one to complain but this was a pretty bad experience. Once I got into the room, I could tell the quality of the rooms were not like it was shown online. It had a really grungy look and feel to it, however that wasn't that big of a deal. My primary issue was the smell of the bathroom, as soon as I went in there it was a horrific smell and smelled like something dyed in there. I then talked to the person upfront and they were totally booked so I couldn't even switch rooms. ... read more
Smoke filled pathways ,hot water heater broken Room was filled with smoke, the hot water was not working, generally unclean hotel
had bugs had bugs in the room. I had to run out of there and not stay
Dirty room, smelly with sticky floors in the kitchen and bathroom. Uncomfortable bed, sticky remote control for the TV. Other clientele were noisy late at night and the sound proofing of the room was terrible. I left after the first night.
Business response:
Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry that there were issues with cleanliness and a smell in your room during your stay. We can assure you that our housekeeping staff has been coached and retrained to make sure these issues do not happen again. It is very helpful for us to hear from our guests because it helps us to identify any concerns with our hotel. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better... read more
Frequently asked questions about Extended Stay America - Dallas - Lewisville
How is Extended Stay America - Dallas - Lewisville rated?
Extended Stay America - Dallas - Lewisville has a 3.7 star rating with 1,141 reviews.
When is Extended Stay America - Dallas - Lewisville open?
Extended Stay America - Dallas - Lewisville is open now. It will close tomorrow at 12:00 a.m.