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Extended Stay America - Dallas - Lewisville
- Hotels
- Lewisville, TX
About this business
Location details
1900 Lake Pointe Dr., Lewisville, TX, 75057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ac didn’t work
Business response:
Kendra, thank you for being our guest. Please accept our apologies for the issues you had with our HVAC unit. We have shared your feedback with our maintenance team so that they can fix the issue as soon as possible. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Ok but will overcharge you Room was okay. About what I expected for the price so not too disappointed with it. But upon check in I told the clerk I had paid through Expedia and they still charged me for the room and deposit. She said the next morning I would be given a credit and of course I was not!
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
lot of noises dispenser machine out of order wifi very slow no coffe maker in room the staff didn't clean my room the first day the breakfast very poor
Business response:
Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
Business response:
Amy, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Stay elsewhere Worst customer service! It should not take 45 minutes to check in!! Especially when you’re the only person there in the lobby! Plus I paid through hotels.com. I was still charged a deposit and a room night stay while I was there! They don’t answer the phone. The 800 customer service is great, but the staff is terrible and unprofessional.
Business response:
Rogelio, thank you for your comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately. We have alerted the Front Desk Manager and shared your concerns so this does not happen again. We sincerely hope you will give us another chance to demonstrate the excellent service we always strive to provide. Sincerely, Hotel Management
Disappointing Loud in the evening and not so clean hotel. Problems with reservations, could not find it wanted me to pay again. Very disappointing.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Would never stay there again Arrived a little after midnight after making reservations 3 hours before. Was told that there were no rooms available even though I had made a reservation and confirmed it. We had spent $40 for a taxi ride to get there and then to be told that there were no rooms, I was quite upset. Several other people while I was standing there came in that also had reservations and they were told that there were no rooms for them either. When I finally got really, really upset the front desk decided they would... read more
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
very bad experience The front desk worker was extremely rude, no conditioner in shower, no blow dryer in room, a smashed egg in the stairwell, no ice machine, the "included" breakfast consisted only of a few packets of oatmeal and coffee.
Business response:
Alan, we cannot apologize enough for your experience when staying at our hotel. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you deserve. Sincerely, Hotel Management
Business response:
Juan, we are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again, so that we can provide you with an improved experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Dallas - Lewisville
How is Extended Stay America - Dallas - Lewisville rated?
Extended Stay America - Dallas - Lewisville has a 3.7 star rating with 1,106 reviews.
When is Extended Stay America - Dallas - Lewisville open?
Extended Stay America - Dallas - Lewisville is open now. It will close tomorrow at 12:00 a.m.