Extended Stay America - Dallas - Lewisville

Anonymous 

on Expedia

7 years ago

Would never stay there again Arrived a little after midnight after making reservations 3 hours before. Was told that there were no rooms available even though I had made a reservation and confirmed it. We had spent $40 for a taxi ride to get there and then to be told that there were no rooms, I was quite upset. Several other people while I was standing there came in that also had reservations and they were told that there were no rooms for them either. When I finally got really, really upset the front desk decided they would... read more

alan 

on Expedia

7 years ago

very bad experience The front desk worker was extremely rude, no conditioner in shower, no blow dryer in room, a smashed egg in the stairwell, no ice machine, the "included" breakfast consisted only of a few packets of oatmeal and coffee. 

jalisa 

on Expedia

8 years ago

We never had a room key since we arrived which I understand things happen and the room that we wanted for our dog wasn't available and we didn't get told till it was too late to cancel our reservation to get our money back everything wasn't prepared the way it should've been and I am glad that I decided to let her stay with someone I really wasn't happy with that decision when I booked the room way ahead of time someone should've checked to see if the room was available it wasn't like I made my reservation the day of. The ho... read more

Gary 

on Expedia

8 years ago

horrible Well as soon as I walked inside the hall there was a horrible smell .and the room didn't have dishes or cookware to use the kithchette.Will remember this hotel. 

Angelina 

on Expedia

8 years ago

Outdated. No lobby or restrooms in lobby. The building had a bad odor. Run down. No early check ins. Surroundings not taken care of. 

Anonymous 

on Expedia

8 years ago

Be careful when booking here. We got double charged for 2 different amounts. The breakfast bar only consist of two different granola bars and 2 different flavored muffins that u can get at the vending machine. For $100 a night u can get better rooms and food at motel 6. 

Anonymous 

on Expedia

8 years ago

Bugs in the room. A/C stopped working and front desk did not offer to move us to a new room. Breakfast cannot even be called continental. Will not be returning to this place. 

Stephen 

on Expedia

8 years ago

Check In Bad Hotel Policy's. Booked Hotel with Expedia, received Itinerary and conformation n.o via email. However on arrival at hotel there was nobody to be seen at front desk. Called Hotel, somebody finally answer after a long ringing. My Reservation or conformation not listed on there computer. Had to find another Hotel for the night. Went to Hotel the next day to see what the issue was, my conformation & Itinerary was all there, they apologize for inconvenience. However i was still charged for room & there company policy... read more