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Extended Stay America - Dallas - Lewisville
- Hotels
- Lewisville, TX
About this business
Location details
1900 Lake Pointe Dr., Lewisville, TX, 75057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Im used to the signs usually in every hotel statinf “fresh towels, trash emptied, etc.” At this hotel, correct me if I’m wrong, but on the card it states “folded linens” or something along those lines, which in indication to me, tells me that fresh sheets were not used for every new guest. Also, I noticed an ample amount of non smoking signs, which I feel emphasizes the issue they have or have previously had. I understand the reasoning behind every hotel guest being made aware of non-smoking, but when I turn in every direc... read more
Business response:
Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
manager sergio, is the worst people there,,the oather ones were really nice...he dint wanted to accept my reservation from hotel.com wich i had been doing fir the last 2 weeks,,he kick is out and me and my kids end up on the streets getting wet..
Business response:
Mayra, we are very sorry for the difficulties you and your family experienced. We are reviewing this incident with our team members to ensure we handle such situations more diligently going forward. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
They charge me extra $50.00 after I paid the room rate. The other hotels never charge me additional money.
Business response:
We are sorry our team did not provide you with a clear explanation of the charges during the check-in process. These charges are a temporary hold to cover any incidentals. If no incidental charges were incurred, the hold is released and becomes available again in your personal account. If your issue is not resolved, please reach out our front desk, as they will be happy to assist your further. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
terrible stay = unclean, breakfast is really just coffee and just muffins. they shouldn't advertise
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The room had a Oder the tub was back up I saw some bugs in the room
Business response:
Mike, thank you for your feedback. We sincerely apologize for the difficulties you experienced during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the concerned teams to improve our future guests’ experiences. Also, we have asked our pest control provider to ensure procedures are being followed to prevent future infestation. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much-improved visit. Sincerely, Hotel Management
Booked 2 beds, proof on paper they said exp. only bkd one, finally gave me 2 beds. Room linen was from previous guest, dirty, hairs on sheets, they tried to make the room ready fir new guest by just changing one pillow case on one of the beds etc. Room was extremely smelly, it smelled dog sweat like if a dirty dog stayed in the room for days, discusting. Didn't stay, I went to another hotel in the area that I had to pay more $ but at least the room was clean, smelled good and all linen was clean ready for new guest. Very dis... read more
Business response:
Thank you for being our guest. We are sorry for the issues you experienced with our third-party website. Your feedback with regards to the cleanliness has been discussed with our housekeeping team to be more diligent with their efforts so that our future guests never encounter the same. Thanks once more, and we hope to have an opportunity to host you back in future so that we can make it up to you. Sincerely, Hotel Management
Stinks and noisy
Business response:
We apologize for the noise and cleanliness issues you encountered while you were here. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will consider giving us another chance so we can serve you better in the future. Sincerely, Hotel Management
Worse Hotel experiencs ever The first room I walked in had not been clean. The bed wasn't made, or the sheets changed from its previous night sleeper. The second room I was given had cigarette smoke and ash all over the floor and comfort. I was then offered a third room which I turned down. I went to a different hotel that night.
Business response:
Patrick, thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Lewisville
How is Extended Stay America - Dallas - Lewisville rated?
Extended Stay America - Dallas - Lewisville has a 3.7 star rating with 1,106 reviews.
When is Extended Stay America - Dallas - Lewisville open?
Extended Stay America - Dallas - Lewisville is open now. It will close tomorrow at 12:00 a.m.