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Extended Stay America - Dallas - Plano
- Hotels
- Plano, TX
About this business
Location details
2900 N. Dallas Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was nice, room needed to be more thoroughly cleaned
Business response:
Dear Eric, Thank you for your feedback and for choosing to stay with us. We're glad you found the hotel nice and appreciate your kind words. We sincerely apologize that your room was not cleaned to the high standards we aim to maintain. Your comments have been shared with our housekeeping team to ensure greater attention to detail moving forward. Guest comfort and satisfaction are our top priorities. We value your input and look forward to providing an improved experience in your future stays. Sincerely, Hotel Management
Room wasn’t clean, bed was uncomfortable. Breakfast was as lackluster
Business response:
Dear Guest, We sincerely apologize that your room did not meet cleanliness expectations and that the bed was uncomfortable. We also regret that our grab-and-go breakfast fell short of your expectations. Providing a clean, restful environment and a satisfying start to your day is important to us, and it’s clear we missed the mark during your stay. Your comments are being addressed with our housekeeping and operations teams to ensure immediate improvement. We appreciate your input and hope for the opportunity to serve you bett... read more
Area was nice, staff was nice. Room a little dated but clean.
The staff was excellent. Helpful and professional.
Business response:
Dear Guest, Thank you for your kind feedback! We're thrilled to hear that our staff made such a positive impression with their helpfulness and professionalism. We truly value our team, and it's wonderful to know their efforts contributed to your experience. We're always working to provide the best possible service for our guests. We hope you had a comfortable stay, and we look forward to welcoming you back to Extended Stay America for another excellent experience in the future! Sincerely, Hotel Management
Great stay
Check-in was fine, room was clean but hot and no remedy was offered. Door alarm went off regularly as well as an electronic chirp that kept me from sleeping properly.
Business response:
Dear Guest, We’re truly sorry to hear about the temperature issues and the disruptive noises during your stay. Your comfort is important to us, and we regret that no immediate solution was offered. We’ve shared your comments with our maintenance team to address the door alarm and electronic noise. On a positive note, we thank you for recognizing our smooth check-in process and clean room. We appreciate your input and hope to provide a much-improved experience on your next visit—welcome back!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano
How is Extended Stay America - Dallas - Plano rated?
Extended Stay America - Dallas - Plano has a 3.1 star rating with 1,182 reviews.
When is Extended Stay America - Dallas - Plano open?
Extended Stay America - Dallas - Plano is open now. It will close tomorrow at 12:00 a.m.