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Extended Stay America - Dallas - Plano
- Hotels
- Plano, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2900 N. Dallas Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were staying there we were told we had to leave while we were still checked in because they overbooked
Business response:
James, thank you for taking the time to post your feedback. We are sorry we were unable to accommodate you this time as we were overbooked. We truly understand the frustration this must have caused and will review this appropriately so we can avoid this from happening again. We appreciate your patience and hope to host you in the future. Sincerely, Hotel Management
Under Par It was kind of dingy and musty food smell, just looked and felt run down. Not what I expected for what I paid.
Business response:
James, thank you for staying with us and for taking the time to post a review. We are sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you will make plans to stay with us again. Sincerely, Hotel Management
Cheerleader Grand National It is a nice Hotel, I just didn’t notice dog friendly on the website. I try not to do Hotel that are dog friendly. Was on the first floor started at 10:45 pm you heard lot of noise on the floor above us around 12 midnight it stopped. The room was a nice size and the price wasn’t bad. Love that it had a refrigerator and stove, 5 miles from the ford center.
Business response:
Debra, thank you for being our guest at Extended stay america. We are pleased to know you loved your well-equipped room and were impressed with the good value we offer. That said, we regret the incovneience you had while here. It was a pleasure hosting you, and we hope you will choose us again soon. Sincerely, Hotel Management
Not the best stay I've had with this chain Normally I'm never disappointed but I was disappointed this time around. When I got to the hotel to check in they had given my room on the 1st floor to another guest who had had some sort of a leak in their room. It took me 30 minutes to check in and then I was put on the 3rd floor which was difficult because I have 2 service dogs and my room was literally in the middle of the hallway I wasn't next to any sort of an exit. When I got in the room I noticed the garbage was full from th... read more
Business response:
Jennifier, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide ... read more
Probably stay somewhere else Got to the hotel at 3pm to check in and our room wasnt ready until almost 2 hours later. Over the course of our 2 night stay, we noticed ants and other bugs crawling around the room.
Business response:
Derrick, thank you for choosing to stay with us. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. Moreover, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on... read more
Bad, Küche und Betten waren in Ordnung, nach Desinfektion der sanitären Anlagen hatte man ein besseres Gefühl. Service von selbst = null, das ist aber normal, da Servive nur nach Aufforderung geschieht. Die Rezeption ist nicht durchgängig besetzt. Für einen zweckgebundenen kürzeren Aufenthalt ist dieses Hotel jedoch völlig ausreichend. Negativ war der sehr laute Kühlschrank, schlafstörend.
Business response:
Klaus, thank you for reviewing your stay. We are glad you chose us for your visit, and are glad you had an overall enjoyable stay. However, we hope you will accept our apologies for the noise disturbances from the refrigerator. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve. Sincerely, Hotel Man... read more
Great Staff / Horrible Beds Room was nice and hotel updated. My entire family suffered bite marks. We checked out early due to discomfort of beds and the fact that the room beds and pull out had to have bed bugs. The staff was awesome and very helpful, they even refunded the night for early checkout.
Business response:
Tessie, thank you for taking the time to write a review regarding your recent stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. On a positive note, we are glad to read you liked our attentive service. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expe... read more
Frequently asked questions about Extended Stay America - Dallas - Plano
How is Extended Stay America - Dallas - Plano rated?
Extended Stay America - Dallas - Plano has a 4.2 star rating with 568 reviews.
When is Extended Stay America - Dallas - Plano open?
Extended Stay America - Dallas - Plano is open now. It will close tomorrow at 12:00 a.m.