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Extended Stay America - Dallas - Plano
- Hotels
- Plano, TX
About this business
Location details
2900 N. Dallas Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad, Küche und Betten waren in Ordnung, nach Desinfektion der sanitären Anlagen hatte man ein besseres Gefühl. Service von selbst = null, das ist aber normal, da Servive nur nach Aufforderung geschieht. Die Rezeption ist nicht durchgängig besetzt. Für einen zweckgebundenen kürzeren Aufenthalt ist dieses Hotel jedoch völlig ausreichend. Negativ war der sehr laute Kühlschrank, schlafstörend.
Business response:
Klaus, thank you for reviewing your stay. We are glad you chose us for your visit, and are glad you had an overall enjoyable stay. However, we hope you will accept our apologies for the noise disturbances from the refrigerator. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve. Sincerely, Hotel Man... read more
Great Staff / Horrible Beds Room was nice and hotel updated. My entire family suffered bite marks. We checked out early due to discomfort of beds and the fact that the room beds and pull out had to have bed bugs. The staff was awesome and very helpful, they even refunded the night for early checkout.
Business response:
Tessie, thank you for taking the time to write a review regarding your recent stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. On a positive note, we are glad to read you liked our attentive service. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expe... read more
It was convenient!
Business response:
Thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us and found our location ideal for your needs. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Janet, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
It is wonderful to know you enjoyed everything about your time at Extended Stay America and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon. Sincerely, Hotel Management
Location of room was in the back on the end. Hotel was empty
Business response:
All of us at Extended Stay America appreciate your four-star rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Business response:
Jason, thank you for being our guest. We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management
Probably stay somewhere else Got to the hotel at 3pm to check in and our room wasnt ready until almost 2 hours later. Over the course of our 2 night stay, we noticed ants and other bugs crawling around the room.
Business response:
Derrick, thank you for choosing to stay with us. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. Moreover, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on... read more
Frequently asked questions about Extended Stay America - Dallas - Plano
How is Extended Stay America - Dallas - Plano rated?
Extended Stay America - Dallas - Plano has a 3.1 star rating with 1,182 reviews.
When is Extended Stay America - Dallas - Plano open?
Extended Stay America - Dallas - Plano is open now. It will close tomorrow at 12:00 a.m.