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Extended Stay America - Dallas - Plano
- Hotels
- Plano, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2900 N. Dallas Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't go by what the reviews say! Was very nervous about staying here b/c of the reviews that was left. Well after staying for here for the past couple of week's I can say this hotel done it's justice!! It was fitting for me,my daughter and my fur baby Very friendly staff, dog friendly and someone is always keeping the property clean! My only hing up was there wasn't a stove in the room.. but hey...you can't have everything!! Thanks for having a inviting hotel!
Business response:
DearTarisha, Thank you for your excellent review. It was a pleasure having you as our guest at Extended Stay America. We are glad you enjoyed your stay and that our property and service met all your expectations! We are also pleased we could make you, your daughter, and your furry companion most comfortable during your stay. We appreciate you mentioning to future guests we are a pet-friendly hotel. Looking forward to welcoming you again whenever your travels bring you back to the area.Sincerely,Hotel Management
We were staying there we were told we had to leave while we were still checked in because they overbooked
Business response:
James, thank you for taking the time to post your feedback. We are sorry we were unable to accommodate you this time as we were overbooked. We truly understand the frustration this must have caused and will review this appropriately so we can avoid this from happening again. We appreciate your patience and hope to host you in the future. Sincerely, Hotel Management
Under Par It was kind of dingy and musty food smell, just looked and felt run down. Not what I expected for what I paid.
Business response:
James, thank you for staying with us and for taking the time to post a review. We are sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you will make plans to stay with us again. Sincerely, Hotel Management
Cheerleader Grand National It is a nice Hotel, I just didn’t notice dog friendly on the website. I try not to do Hotel that are dog friendly. Was on the first floor started at 10:45 pm you heard lot of noise on the floor above us around 12 midnight it stopped. The room was a nice size and the price wasn’t bad. Love that it had a refrigerator and stove, 5 miles from the ford center.
Business response:
Debra, thank you for being our guest at Extended stay america. We are pleased to know you loved your well-equipped room and were impressed with the good value we offer. That said, we regret the incovneience you had while here. It was a pleasure hosting you, and we hope you will choose us again soon. Sincerely, Hotel Management
Not the best stay I've had with this chain Normally I'm never disappointed but I was disappointed this time around. When I got to the hotel to check in they had given my room on the 1st floor to another guest who had had some sort of a leak in their room. It took me 30 minutes to check in and then I was put on the 3rd floor which was difficult because I have 2 service dogs and my room was literally in the middle of the hallway I wasn't next to any sort of an exit. When I got in the room I noticed the garbage was full from th... read more
Business response:
Jennifier, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide ... read more
Probably stay somewhere else Got to the hotel at 3pm to check in and our room wasnt ready until almost 2 hours later. Over the course of our 2 night stay, we noticed ants and other bugs crawling around the room.
Business response:
Derrick, thank you for choosing to stay with us. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. Moreover, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on... read more
Frequently asked questions about Extended Stay America - Dallas - Plano
How is Extended Stay America - Dallas - Plano rated?
Extended Stay America - Dallas - Plano has a 4.2 star rating with 596 reviews.
When is Extended Stay America - Dallas - Plano open?
Extended Stay America - Dallas - Plano is open now. It will close tomorrow at 12:00 a.m.