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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I loved everything else I rate 10/10 It’s was great- safe - quiet but, it has a smell in the room I hated!!!
Didn’t spend a lot of time at the room due to game schedule
Business response:
Dear Cullen, Thank you for taking the time to leave a review. We understand that your schedule was packed due to the game, but we’re glad you chose our hotel as your place to stay during your visit. Even if it was brief, we hope the time you did spend with us was comfortable and met your expectations. We appreciate your business and look forward to welcoming you back whenever your travels bring you our way. Sincerely, Hotel Management
The hotel is a extended stay it is used
Business response:
Dear Joe, Thank you for sharing your feedback. We appreciate your positive remarks and are sorry to hear that certain aspects of your stay did not fully meet your expectations. Providing a comfortable and pleasant environment is important to us, and we regret any inconvenience you may have experienced. We value your input as it helps us enhance the experience for future guests. We would be grateful for the opportunity to welcome you back and deliver a stay that reflects the high standards we strive to maintain. Sincerely, Ho... read more
Nice
The hotel was clean, but had to be shown how to operate the shower. The valve was a little confusing. There was a mixup about my check in,I requested a late check in and even called to confirm. I was delayed for 1 and 1/2 hours due to traffic and weather and my reservation got canceled but I was able to check in. But I was told there was a problem with my card and I had to use another card and pay again. Now I have basically paid twice. But overall it was a nice place to stay
Business response:
Dear Jerry, We sincerely apologize for the confusion regarding your late check-in, the shower valve operation, and the double charge concern. Your feedback has been shared with our team to ensure smoother handling in such situations. We appreciate your patience and look forward to welcoming you back. Sincerely, Hotel Management
Not a good experience My room looked nothing like the picture on the website. It needed to be redone. I was very nervous about staying there.
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.8 star rating with 1,527 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.