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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good service, OK facility Outstanding service. We were going to arrive late, like after midnight. The conscientious and competent evening clerk called us and checked us in. When we arrived, the computer system was down that we could not have been booked into a room. The elevator was broken, so my handicapped wife could not come visit the kids in the room. On two days, the breakfast was put away early. This is hard to explain to five year olds. Room rates must have doubled for the eclipse, they were outrageous.
Business response:
Dear Calvin, Thank you for sharing your experience with us at Extended Stay America. We sincerely apologize for the inconveniences you encountered during your stay, including the computer system issues, elevator outage, early breakfast closures, and rate increase during the eclipse. We appreciate your feedback and understand the frustration these issues may have caused. Please rest assured that we are addressing these concerns with our team to prevent similar occurrences in the future. We value your patronage and hope to hav... read more
The hotel was clean, and the staff was friendly and helpful.
Business response:
Dear Corinthian, Thank you for selecting Extended Stay America in the city. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. We appreciate your remarks about the staff serving as an encouragement for the entire team. Please revisit us for another exciting stay.Sincerely,Hotel Management
Call and review your reservation before your stay! handicapped room was on second floor and the elevator was broken. My husband is in a wheelchair. They had to scramble to get us another room. Bed was a double instead of a queen and it was hard and lumpy. Only good thing was the front desk woman. She was great!
Business response:
Dear Wendy, Thank you for bringing this to our attention. We deeply apologize for the inconveniences you faced during your stay, particularly the accessibility issue with the handicapped room and the discomfort with the bed. Your feedback is invaluable, and we are addressing these issues urgently to ensure they do not recur. We're glad to hear our front desk team provided exceptional service. Please accept our sincerest apologies for the shortcomings you experienced. Your satisfaction is our utmost priority, and we're commit... read more
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.9 star rating with 1,572 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.