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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nicole was extremely welcoming and helpful with any issues that came up like internet access
Business response:
Dear Jeffrey, Thank you for sharing your feedback! We are delighted you had a great stay at Extended Stay America. It is wonderful to hear that Nicole was so welcoming and helpful. We look forward to hosting you again soon!Sincerely,Hotel Management
It was cool
Fredrick Walker was amazing in assisting me. He made my check in an check out process very simple
Business response:
Dear Chante, Thank you for your positive feedback! We are thrilled to hear that Fredrick Walker made your check-in and check-out process smooth at Extended Stay America. We look forward to welcoming you back soon.Sincerely,Hotel Management
My family and I have been here for a few weeks. We haven't had many issues. The a/c was leaking a bit, but it's been over 100 degrees lately. I can only assume it's because of the extra work it has to put in. The staff members are extremely nice and very professional. They actually care about your stay. Ms. Nicole, the GM is a joy to meet. She definitely knows how to run a business. All of the staff and guests are really kind and considerate.
Noisy, no fault of the hotel, just noisy neighbors. Place had 2 beds with a sleeper sofa, good for family of 5 with 3 teenagers. We all fit nicely in the room and it had a fridge to put our cold drinks. We couldn't find an ice machine but we just filled out water bottles half full of water and stuck them in the freezer over night then filled them up with water before we left in the morning, it all worked out.
Business response:
Dear Keri, Thank you for your feedback! We are pleased Extended Stay America comfortably accommodated your family of five and found our beds and sleeper sofa comfortable. It's great you used the fridge for your drinks. We appreciate your understanding regarding the noise and look forward to welcoming you back for another stay.Sincerely,Hotel Management
I would stay again!
Business response:
Dear Tierica, Thank you for your feedback. We are delighted that you enjoyed your stay and appreciate your positive sentiment. We aim to provide an exceptional experience for our guests, and your willingness to return is a lovely affirmation of our efforts. We look forward to the opportunity to welcome you back and provide you with another memorable stay.Sincerely,Hotel Management
Black Cat I booked the room for my wife and daughter. The room was okay. It was the condition I expected for the price. At first we were given a room that still had some one in it. We used the key and there was a black cat staring back at us when we opened the door. When we explained this to the front desk, they gave us a suit for my wife and daughter. So we do apricate the upgrade.
Business response:
Dear Christopher, Thank you for your feedback. We sincerely apologize for the initial mix-up with your room assignment and the inconvenience it caused. We are glad to hear that our staff was able to promptly address the situation and provide an upgrade for your wife and daughter. Your understanding is greatly appreciated, and we are committed to ensuring that such incidents do not recur. We hope to have the opportunity to welcome you again and provide a seamless and enjoyable stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.8 star rating with 1,550 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.