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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Creo que la parte de la cocina , deberían tener de manera permanente los utensilios de cocina. Falta un secador de pelo. Por lo demás todo buen
Good service, OK facility Outstanding service. We were going to arrive late, like after midnight. The conscientious and competent evening clerk called us and checked us in. When we arrived, the computer system was down that we could not have been booked into a room. The elevator was broken, so my handicapped wife could not come visit the kids in the room. On two days, the breakfast was put away early. This is hard to explain to five year olds. Room rates must have doubled for the eclipse, they were outrageous.
Business response:
Dear Calvin, Thank you for sharing your experience with us at Extended Stay America. We sincerely apologize for the inconveniences you encountered during your stay, including the computer system issues, elevator outage, early breakfast closures, and rate increase during the eclipse. We appreciate your feedback and understand the frustration these issues may have caused. Please rest assured that we are addressing these concerns with our team to prevent similar occurrences in the future. We value your patronage and hope to hav... read more
Call and review your reservation before your stay! handicapped room was on second floor and the elevator was broken. My husband is in a wheelchair. They had to scramble to get us another room. Bed was a double instead of a queen and it was hard and lumpy. Only good thing was the front desk woman. She was great!
Business response:
Dear Wendy, Thank you for bringing this to our attention. We deeply apologize for the inconveniences you faced during your stay, particularly the accessibility issue with the handicapped room and the discomfort with the bed. Your feedback is invaluable, and we are addressing these issues urgently to ensure they do not recur. We're glad to hear our front desk team provided exceptional service. Please accept our sincerest apologies for the shortcomings you experienced. Your satisfaction is our utmost priority, and we're commit... read more
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 4.2 star rating with 762 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.