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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sort of mediocre. Stay was so-so. The location is great, but the condition of the rooms was run down. The carpet felt dirty. This location, apparently is pet-friendly, and you could tell from the state of the room. Teh sofa bed in no way will fit two adults. It's narrower than a normal sofa bed, narrower than full-size but it felt a little wider than twin size. The free "breakfast" is a joke. They only had muffins, nut bars and coffee. And they were out of sugar. Absolutely do not come to this place for cleanliness, the free... read more
Business response:
Gabriel, thank you for evaluating your stay. Although you liked our convenient location, we are sorry for the issues you experienced and the inconvenience it caused. We wish we would have known about the sofa bed issue as we would have done our best to ensure you were comfortable. We are sorry that our grab-and-go breakfast was not up to your liking. We have shared your feedback with our Brand Leaders so they have knowledge of our guests' desires to assists them in determining new future offerings. We hope you give us anothe... read more
hotel is easy to get to
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you had a great time here and that you liked our convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Good stay Inn I got some much needed rest
Business response:
Robert, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Fridge and tv had noise issues but management were helpful in getting us a new room
Business response:
Rudolfo, thank you for staying with us. We are sorry for the issue you had in your first room, but we are happy that our team resolved it to your satisfaction. We hope this did not overshadow your otherwise positive visit and that you will consider us again in the future. Sincerely, Hotel Management
No phone in the room, hallway looked like it hadn't been cleaned in awhile, no coffee available at 7:30 am.
Business response:
Thanks for the feedback.We are sorry for the cleanliness issue you had and regret the inconvenience caused. We take the cleanliness of our rooms very seriously, and steps are underway to ensure this does not happen again and also will make note of your comment as we plan any changes to our breakfast offerings. We hope to welcome you back to enjoying a much better visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Slightly disappointed I compared this place to another extended stay and was slightly disappointed..I was visiting my son and rented the room for 3 nights. I didn’t realize the toilet had a problem until the next morning and tried to flush and nothing happened. I went to tell the desk clerk and he accused me of turning off the toilet water..until he looked at it and found that the water ran very slow in the tank. He said that he was going to put in an order to have it fixed and that never happened. The security lock on the d... read more
Business response:
Kina, thanks for evaluating your stay. We are disheartened to know the difficulties you experienced while here. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Business response:
Casey, thank you for sharing your rating regarding your stay at Extended Stay America. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.9 star rating with 1,572 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.