Extended Stay America - Dallas - Plano Parkway

Business response:

Jan, thanks for being a guest. Although you had an overall pleasant stay with us, we apologize for not explaining our housekeeping policy to you on arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team communicates this without fail going ahead. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Shynyce, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to leave feedback. We apologize for the misunderstanding regarding your bill. We're sorry our team did not provide you with a clear explanation of the charges during the check-in process. We do require a credit card or debit card for incidentals. We place a hold on the account to make sure that the card is valid, which is a standard industry practice. In the event no incidentals are incurred, we release the holdback into your account. Depending on your banking institution... read more

Business response:

Crissy, thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Brad, we are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for taking thetime to evaluate your stay. Although we are happy to know your overall experience was enjoyable, we are sorry for the service issues you had and the inconvenience it caused.This behavior is highly unusual, andwe have addressed your comments with our staff to ensure they deliver excellent service, all the time. We look forward to serving you better in the future. Sincerely, Hotel Management 

Business response:

Sara, thank you for your excellent review of Extended Stay America. It was a pleasure to read about the excellent service you received from our staff. This is what we strive to do every day, so thank you for acknowledging our efforts. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit. Sincerely, Hotel Management