This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Comfy lil spot The 1st room a.c. was in 60 &wouldn't go down, 2nd wasn't cleaned &smelled like weed. 3rd times a charm, it was cool, the couch & the bed was so comfy!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
The 1st time was the best! The manager woman was rude, was not helpful, she was rude to extended stay America guest services rep but Makayla was AMAZING AND DID EVERYTHING SHE COULD TO KEEP ME HAPPY.
Business response:
Thank you for being our guest. We are extremely concerned to read your comments and apologize that one of our team members was rude to you. We provide thorough training for all associates, and we will redouble our efforts. Again, we apologize for the unpleasant experience and hope you will reconsider a second visit. Sincerely, Hotel Management
No breakfast, Coffee provided though Room cleaning is once every 7 days. Its is a great value for the money paid. No breakfast however.
Business response:
Yemi, thank you for staying at Extended Stay America. We are glad you had a nice time here and that you liked the value we offer. That being said, we are sorry if we missed meeting any of your expectations and regret the inconvenience caused. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Business response:
Ernie, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Sort of mediocre. Stay was so-so. The location is great, but the condition of the rooms was run down. The carpet felt dirty. This location, apparently is pet-friendly, and you could tell from the state of the room. Teh sofa bed in no way will fit two adults. It's narrower than a normal sofa bed, narrower than full-size but it felt a little wider than twin size. The free "breakfast" is a joke. They only had muffins, nut bars and coffee. And they were out of sugar. Absolutely do not come to this place for cleanliness, the free... read more
Business response:
Gabriel, thank you for evaluating your stay. Although you liked our convenient location, we are sorry for the issues you experienced and the inconvenience it caused. We wish we would have known about the sofa bed issue as we would have done our best to ensure you were comfortable. We are sorry that our grab-and-go breakfast was not up to your liking. We have shared your feedback with our Brand Leaders so they have knowledge of our guests' desires to assists them in determining new future offerings. We hope you give us anothe... read more
hotel is easy to get to
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you had a great time here and that you liked our convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Good stay Inn I got some much needed rest
Business response:
Robert, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Fridge and tv had noise issues but management were helpful in getting us a new room
Business response:
Rudolfo, thank you for staying with us. We are sorry for the issue you had in your first room, but we are happy that our team resolved it to your satisfaction. We hope this did not overshadow your otherwise positive visit and that you will consider us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 4.2 star rating with 762 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.