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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
5out of 10 When we checked in our room was not clean and we got there after4 pm. They moved us across the street after giving us our key to the messy room. Had to carry our luggage back to the car and drive to the other hotel. They collected 2 deposits and never apologized and never smiled once. There was no southern hospitality. No dishes in the room unless you asked
Business response:
Michelle, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
Business response:
La Shawn, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Overall a good property and staff however the overnight/early morning staff does not have capabilities to do certain things and honestly just does not want to work.
Business response:
Thank you for being our guest at Extended Stay America. We are happy your overall experience was enjoyable, but we are sorry for the issues you had with our staff. We have addressed your concerns with our team, and we have taken corrective actions so this does not happen again. We would love the opportunity to welcome you back soon. Sincerely, Hotel Management
Loved the stay It was amazing. The staff was excellent, the room was nice and comfortable, I an making this my go to hotel when I am in Plano.
Business response:
David, thank you for the glowing review of Extended Stay America. We're thrilled to know you were pleased with the service provided by our staff and that you loved your well-appointed room. It was a pleasure to have you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Business response:
Anna, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Rooms not being made. During our 4 day stay room was not serviced once, even it was requested on day 2 and 3. We had 2 separate rooms and this happened to both rooms.
Business response:
Jan, thanks for being a guest. Although you had an overall pleasant stay with us, we apologize for not explaining our housekeeping policy to you on arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team communicates this without fail going ahead. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Shynyce, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Would not recommend When we arrived the hotel staff asked me to run my card through. I told her we already prepaid but she said they needed it for there records. I specifically said "we aren't going to get charged twice?" She said we would only be charged 1. When we went to check out I saw we were charged twice .The front desk said it would take 3 to 5 business days to go back into our account. I told her the second charge put our account into overdraft. She called the manager on the phone but said they couldn't do anything ... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the misunderstanding regarding your bill. We're sorry our team did not provide you with a clear explanation of the charges during the check-in process. We do require a credit card or debit card for incidentals. We place a hold on the account to make sure that the card is valid, which is a standard industry practice. In the event no incidentals are incurred, we release the holdback into your account. Depending on your banking institution... read more
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.9 star rating with 1,572 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.