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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Isaiah, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
5out of 10 When we checked in our room was not clean and we got there after4 pm. They moved us across the street after giving us our key to the messy room. Had to carry our luggage back to the car and drive to the other hotel. They collected 2 deposits and never apologized and never smiled once. There was no southern hospitality. No dishes in the room unless you asked
Business response:
Michelle, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
Business response:
La Shawn, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Overall a good property and staff however the overnight/early morning staff does not have capabilities to do certain things and honestly just does not want to work.
Business response:
Thank you for being our guest at Extended Stay America. We are happy your overall experience was enjoyable, but we are sorry for the issues you had with our staff. We have addressed your concerns with our team, and we have taken corrective actions so this does not happen again. We would love the opportunity to welcome you back soon. Sincerely, Hotel Management
Loved the stay It was amazing. The staff was excellent, the room was nice and comfortable, I an making this my go to hotel when I am in Plano.
Business response:
David, thank you for the glowing review of Extended Stay America. We're thrilled to know you were pleased with the service provided by our staff and that you loved your well-appointed room. It was a pleasure to have you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Business response:
Anna, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Rooms not being made. During our 4 day stay room was not serviced once, even it was requested on day 2 and 3. We had 2 separate rooms and this happened to both rooms.
Business response:
Jan, thanks for being a guest. Although you had an overall pleasant stay with us, we apologize for not explaining our housekeeping policy to you on arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team communicates this without fail going ahead. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Shynyce, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.8 star rating with 1,537 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.