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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No phone in the room, hallway looked like it hadn't been cleaned in awhile, no coffee available at 7:30 am.
Business response:
Thanks for the feedback.We are sorry for the cleanliness issue you had and regret the inconvenience caused. We take the cleanliness of our rooms very seriously, and steps are underway to ensure this does not happen again and also will make note of your comment as we plan any changes to our breakfast offerings. We hope to welcome you back to enjoying a much better visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Slightly disappointed I compared this place to another extended stay and was slightly disappointed..I was visiting my son and rented the room for 3 nights. I didn’t realize the toilet had a problem until the next morning and tried to flush and nothing happened. I went to tell the desk clerk and he accused me of turning off the toilet water..until he looked at it and found that the water ran very slow in the tank. He said that he was going to put in an order to have it fixed and that never happened. The security lock on the d... read more
Business response:
Kina, thanks for evaluating your stay. We are disheartened to know the difficulties you experienced while here. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Business response:
Casey, thank you for sharing your rating regarding your stay at Extended Stay America. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
excellent staff, helpful, efficient. well maintained, room, common areas and outside grounds.
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Need better beds,woke up stiff and 2 grown adults on a full size bed.
Business response:
Chelsea, please accept our apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. We value our guests and their recommendations and we have shared your comments with our leadership team. Once again, we are sorry for the inconvenience you experienced and hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Awesome We enjoyed our stay, the front desk man was awesome! He brought everything we requested to our door even though it looked like he was doing everything on the floor. Clean room, comfy bed.
Business response:
Sean, thank you for staying at Extended Stay America. We are delighted to read you liked your well-appointed room and the courteous service provided by our front desk associate. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The Hotel may be a 2 star.. But the service.. Specially Wendy.. Is a 5 star
Business response:
Omar, thanks for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that our excellent service made for a memorable experience. Special thanks on behalf of our entire team for highlighting their efforts. Thank you once more, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Dallas trip February Bed was a lil uncomfortable but the room was clean and I enjoyed my stay
Business response:
Kenny, thanks for the comments with regard to your visit at Extended Stay America. A well-maintained room sets up the tone for a great stay, and we are thrilled to know this was your experience with us. Thanks once more for the review, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 4.2 star rating with 762 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.