Extended Stay America - Dallas - Plano Parkway

Business response:

Tyrell, we appreciate you for choosing Extended Stay America while here for your vacation. It was a pleasure knowing we could meet your expectations for a great stay. On behalf of the entire team, we thank you for the comments and invite you for another visit on a future date. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We are delighted to know you had a pleasant stay with us and that our facilities and service were to your satisfaction. It was a pleasure having you with us, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Nancy, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Dear Charlotte, we are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management 

Business response:

Thank you for being our guest. We are extremely concerned to read your comments and apologize that one of our team members was rude to you. We provide thorough training for all associates, and we will redouble our efforts. Again, we apologize for the unpleasant experience and hope you will reconsider a second visit. Sincerely, Hotel Management 

Business response:

Yemi, thank you for staying at Extended Stay America. We are glad you had a nice time here and that you liked the value we offer. That being said, we are sorry if we missed meeting any of your expectations and regret the inconvenience caused. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management 

Business response:

Ernie, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management