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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Once I got my card for the room, I thought I was done because I booked my room . I was about to leave then the clerk said maam I need you to sign your receipt .He was having issues with the printer.The clerk at the front desk was preoccupied with fixing a printer .At first I didnt know what he was doing then. Then whem I got to my room I was about to turn on the TV and no remote..so I had to go backdown to the front desk and told the clerk there was no remote to the TV...he started digging in a draw ..pulled out a remote rha... read more
Business response:
Thank you for being our guest. We regret the difficulties you faced while you were here. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
The property looks nice but not so much as clean. The rooms was dirty good thing I brought some Clorox wipes. It smelled like marijuana when you first walk in, the towels was dirty. It was a empty juice pouch behind the tv. One remote for both TV's. I also didn't like the worker checked me out my room before I could get all my stuff. She asked me if I was checking out I said later. When I went back to the room to get the rest of my stuff the card didn't work.
Business response:
Please accept our sincere apologies for the housekeeping issue you encountered in your room. We understand your frustration and the disappointment you had as your room was not well-cleaned and the odor it had. Your feedback has been shared with the concerned department involved, and the necessary actions are taken to ensure such incidents do not repeat in the future. We also apologize for the poor service you received from one of our associates at the front office, and we assure you that your concern will help us improve our... read more
Front desk staff is very friendly and helpful. I’m enjoying my stay.
Business response:
Rena, it is a pleasure having you as a guest at Extended Stay America. Thank you for taking the time to highlight the efforts put in by our associates at the front desk and to let us know that your stay has been enjoyable so far. Thank you for reviewing your experience, and we hope you enjoy the rest of your visit. Sincerely, Hotel Management
Burns on covers from cigarettes Dirty towels in rooms (Thankfully I brought my own) “Continental breakfast” was actually a muffin & a granola bar 😒 Room keys took maybe 4 or 5 times each time to work for any door. (Can’t be good for safety)
Business response:
Thank you again for letting us know of your concerns. We appreciate your feedback an apologies for not meeting your expectations. We understand how frustrating the issues with your guest suite were and that there were burns on a towel. We would have been more than happy to try to correct the issue prior to your departure. We appreciate you bringing the key card issues to our attention, and we sincerely apologize. We are constantly striving to raise the bar with our services and we are grateful for your valuable feedback. You... read more
The room i was in was very nice, some what clean, and recently upgraded. There in the process of upgrading all the rooms. I believe that the place needs a new cleaning staff. They lady that "cleans" the rooms does a really bad job but other then that i did not have a problem. The front representative Iffy and Amanda are very nice and seem to make sure all your needs are met. The outside of the hotel would be alot nicer if they would enforce no smoking within so many feet from the building. The place is lacking a cleaning cre... read more
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We will share your compliments with Iffy and Amanda. We value your suggestion and observation and have taken a note of it. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Great hospitality the representative Iffy was great and very nice and helpful
Business response:
Thank you for taking the time to review your stay at Extended Stay America. Iffy is a valued member of our team, so it is no surprise she took such great care of you. That is what we like to see. Please be assured that we will pass along your compliments to her. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 4.2 star rating with 762 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.