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Extended Stay America - Dallas - Richardson
- Hotels
- Richardson, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
901 E. Campbell Rd., Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was very quite and dark for comfort. The beds could use new mattresses. There are no elevators and a very poor choice for breakfast.
Business response:
Linda, thank you for being our guest. We are happy to know you had a pleasant stay with us. However, we are sorry for not meeting some of your expectations. Your feedback with regards to our grab-and-go breakfast will be shared with our Brand Leaders to improve our future guests’ experiences. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Was very impressed with the staff and property. Professional,clean and everything worked. Everyone was polite and had a positive attitude. I would recommend this hotel to anyone.
Business response:
John, thank for being our guest at Extended Stay America and recommending us to the future travelers. It’s a pleasure to know you loved our well-kept hotel and were impressed by the service provided by our courteous associates. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Never again Room was clean and spacious. The staff was unfriendly, front desk clerk seemed to be bothered that I was checking in at 1:30 am. Not my fault that his sister hotel gave away my reservation. Breakfast was a sad joke, one granola bar to split among 5 people. So much for grab in go breakfast.
Business response:
Robert, thanks for being our guest. Although you liked certain aspects of our hotel, we apologize for the poor service you received from our staff at the time of check-in. Your feedback is shared with the entire team in an effort to improve our game and deliver excellent service going ahead. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Ken, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Good place for a decent price Staff was great. Hotel room suited our needs but was nothing fancy.
Business response:
Richard, thank you for posting your kind review of Extended Stay America. It is good to read that you were satisfied with our courteous associates and affordable rates. It was our pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Lots of loud noises. There should be a quiet time hours. There was no one available answering the front desk phone. Didn’t feel safe coming out of my room most times
Business response:
Thank you for being our guest. We are truly sorry for the noise issue you had during your stay and that we were unable to resolve this while you were here. We are reviewing this situation to see what went wrong so we can avoid this in the future. Once again, we're sorry for the inconvenience you experienced. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
AC As we enter the room the air condition was on so the room was nice and cool but later the air condition went off because I guess they haven't set working go off and on then it comes back on when the room gets her and temperature however the temperature gets it's already hot in the room so they could cause a person allergy to act up I call the person to get a cold because when the air condition goes off your body is sweating because it's hot in the room then it came back on about time you get your body cools off the air co... read more
Business response:
Lacaonda, thank you for choosing to stay at Extended Stay America. Although we are happy to know your overall experience was enjoyable, we are sorry for the issues you had with the HVAC unit in your room and the inconvenience it caused. Your review will be discussed with the management team to see where we can make improvements. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Just need a get away from the norm This place is
Business response:
Elise, thank you for choosing Extended Stay America for your stay. It is nice to read you had a comfortable time here. We hope you will choose us again on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Richardson
How is Extended Stay America - Dallas - Richardson rated?
Extended Stay America - Dallas - Richardson has a 4.3 star rating with 962 reviews.
When is Extended Stay America - Dallas - Richardson open?
Extended Stay America - Dallas - Richardson is open now. It will close tomorrow at 12:00 a.m.