Extended Stay America - Dallas - Richardson

Business response:

Junyu, thank you for providing us with details about your stay. We apologize if our housekeeping policy was not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hotel Management 

Business response:

Juan, thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Greg, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and the amenities they look for! It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thanks for sharing your feedback online. We are delighted to know you liked the spaciousness of your fully-equipped room and that you had a great stay with us. We hope you’ll choose Extended Stay America again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We apologize for the noise issue you experience and regret the inconvenience caused. Please note, our front desk is available to resolve issues, and we are sorry we were not aware of these problems as we would have been happy to resolve or move you to another suite. Thanks again for being our guest, and we hope you will return to have a much better experience on your next trip. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased you overall enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Rebeca, thank you for your feedback about Extended Stay America. We are sorry to read we didn’t live up to your expectations in regard to our grab-and-go offerings. We have shared your concerns with the concerned team as we plan any changes in the future. We hope the rest of your stay was a pleasant one and that you will come back soon. Sincerely, Hotel Management 

Business response:

Carlos, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management