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Extended Stay America - Dallas - Richardson
- Hotels
- Richardson, TX
About this business
Location details
901 E. Campbell Rd., Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Mari, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
The room was very quite and dark for comfort. The beds could use new mattresses. There are no elevators and a very poor choice for breakfast.
Business response:
Linda, thank you for being our guest. We are happy to know you had a pleasant stay with us. However, we are sorry for not meeting some of your expectations. Your feedback with regards to our grab-and-go breakfast will be shared with our Brand Leaders to improve our future guests’ experiences. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Was very impressed with the staff and property. Professional,clean and everything worked. Everyone was polite and had a positive attitude. I would recommend this hotel to anyone.
Business response:
John, thank for being our guest at Extended Stay America and recommending us to the future travelers. It’s a pleasure to know you loved our well-kept hotel and were impressed by the service provided by our courteous associates. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Never again Room was clean and spacious. The staff was unfriendly, front desk clerk seemed to be bothered that I was checking in at 1:30 am. Not my fault that his sister hotel gave away my reservation. Breakfast was a sad joke, one granola bar to split among 5 people. So much for grab in go breakfast.
Business response:
Robert, thanks for being our guest. Although you liked certain aspects of our hotel, we apologize for the poor service you received from our staff at the time of check-in. Your feedback is shared with the entire team in an effort to improve our game and deliver excellent service going ahead. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Ken, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Good place for a decent price Staff was great. Hotel room suited our needs but was nothing fancy.
Business response:
Richard, thank you for posting your kind review of Extended Stay America. It is good to read that you were satisfied with our courteous associates and affordable rates. It was our pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Lots of loud noises. There should be a quiet time hours. There was no one available answering the front desk phone. Didn’t feel safe coming out of my room most times
Business response:
Thank you for being our guest. We are truly sorry for the noise issue you had during your stay and that we were unable to resolve this while you were here. We are reviewing this situation to see what went wrong so we can avoid this in the future. Once again, we're sorry for the inconvenience you experienced. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
There was a giant roach that crawled out of the little night window when I walked up. This place is dirty and sketchy
Business response:
Thank you for posting a review of your stay. We apologize for sorry for the inconvenience you had due to the roaches in your room and for the cleanliness issue you experienced while you were here. Please be assured that we have asked our pest control provider to treat our property to prevent the unwanted visitor from making an appearance. We have also shared your feedback with our housekeeping team to be more diligent with our efforts moving forward. Wehope you will give us a chance to impress you on a future visit. Sincer... read more
Frequently asked questions about Extended Stay America - Dallas - Richardson
How is Extended Stay America - Dallas - Richardson rated?
Extended Stay America - Dallas - Richardson has a 3.5 star rating with 1,403 reviews.
When is Extended Stay America - Dallas - Richardson open?
Extended Stay America - Dallas - Richardson is open now. It will close tomorrow at 12:00 a.m.