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Extended Stay America - Denver - Airport
- Hotels
- Aurora, CO
About this business
Location details
15105 E 38th Ave, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Total B.S. Got to the hotel after a 7 plus hour drive and there was not a room at the hotel for us. We were not notified by hotels. com nor the hotel that our reservation had been cancelled.
Business response:
Dear William, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced upon arrival. We understand the frustration of not having a room available despite a confirmed reservation. We will investigate this matter thoroughly with both our team and the booking platform to ensure such oversights do not occur in the future. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
They did not have any available rooms - please refund
Business response:
Dear Brenda, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Bad costumer services, bad odor in the room, not pillows and blankets, poor amenities
Business response:
Dear Carlos, Thank you for your feedback. We apologize for the issues you experienced during your stay. We strive to provide a comfortable and pleasant environment for our guests, and it is clear we fell short in your case. Your comments regarding customer service, room odor, and lack of amenities are being taken seriously, and we will address these concerns with our team immediately. We appreciate your input and hope you will give us another chance to provide you with a better experience in the future. Sincerely,Hotel Manag... read more
Pulled into parking lot and there were people outside of entrance yelling/arguing and I believe one was an employee. (Green/white) polo shirt. Honestly I was afraid to get out of car. Continued for 20 min. Hotel will not refund money. Needless to say I found another hotel that night.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
I didn't like the room they are very outdated and unclean.
Business response:
Dear DeLyla, Thank you for staying at our hotel and letting us know we have room for improvement. We apologize for the cleanliness issue and any oversight in our rooms that kept your experience from being perfect. We have shared your feedback with the appropriate teams to ensure our property is up to date and meets our guest's expectations. Thank you again for your candid feedback; we cannot improve without it. We hope you will allow us another opportunity so we can provide you with the flawless stay you deserve.Sincerely,Ho... read more
Stay away If you like staff that don’t answer the phones and who have terrible customer service with a hint of ambivalence than this place if for you. The lovely extended stay also had dirty sheets dirty shower curtains cracked tv screens terrible smelling hallways and the cherry on top…ROACHES! This place truly has it all!
Business response:
Dear Kayla, Thank you for sharing your feedback. We sincerely apologize for the service lapses you encountered and regret the conditions of our facilities fell short of your expectations. This is not representative of the service standards we strive to uphold. Your comments are taken very seriously, and we apologize for any discomfort or inconvenience caused. Please be assured that we will address these concerns with our team to prevent such matters from impacting future guests. We are wholly committed to regaining your trus... read more
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Frequently asked questions about Extended Stay America - Denver - Airport
How is Extended Stay America - Denver - Airport rated?
Extended Stay America - Denver - Airport has a 3.2 star rating with 1,403 reviews.
When is Extended Stay America - Denver - Airport open?
Extended Stay America - Denver - Airport is open now. It will close tomorrow at 12:00 a.m.