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Extended Stay America - Denver - Airport
- Hotels
- Aurora, CO
About this business
Location details
15105 E 38th Ave, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you, Beebak. Thank you for rating our hotel and we wish you all the best in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Dirty rooms,bathroom door had a dent in it,and it took hours tio get someone to the office,this place is a dam joke,and a waste of money!rude staff claimed they sent someone to office hours ago,and still no call or sign of them!
Business response:
We are terribly sorry for the inconveniences that you experienced with the overall cleanliness of your room, Nate. We also apologize for the problem that you had when trying to reach someone at the front desk. Since we are more of an extended we offer limited lobby hours. We apologize for any inconvenience that this caused and will reach out to both our housekeeping and front desk teams to make sure that both concerns are addressed and remedied. Thank you for taking the time to let us know how we are coming across and wish y... read more
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Awful... My stay was absolutely horrific! The front desk woman was extremely rude and hateful. We ended up checking out less than an hour after check in to find out the front desk had already checked us out herself. Her explanation was that she assumed we no longer wanted to stay. We asked to have corporate's contact information and she refused. We ended up being stiffed out of over $400 because they refused to refund us. Also, they claim to be smoke free, but 3 out of 4 floors were full of cigarette smoke and odor. Horrible... read more
Business response:
I can't tell you how disappointing it is to hear that you have such negative feedback to report regarding your visit. We sincerely apologize for the level of customer service that you received. Our goal is to provide an at home like stay to all our guests that is full of hospitality - and we are deeply sorry that this issue subtracted from your experience. We strive to deliver a high standard of all-around service, especially when it involves the interactions with our staff. We are saddened to see that we fell short in this ... read more
Get hustled Issued me a room that was occupied so me and my child walked in on someone doing unsavory things potentially putting my child and myself in danger. Then once given a different room, my credit card statement shows i was charged for two rooms, one being way higher than shown on my booking site. I've tried speaking with managment twice to no avail. Im told someone will get back to me which never has happened. Im left having to dispute the charges with my card company. Do not stay at this place! Period!
Business response:
We are sorry to hear that this was your experience as our guest, Ronald. We take you and your loved ones safety extremely seriously and can't apologize enough for the encounter that you had while with us. We can assure you that we will address the matter with our team directly for proper action to ensure that this does not happen to our current or future guests. We wish you all the best in your future travels.
Unpleasant unbearable experience It was one of the most horrifying experience I have had in a while. The only thing that was good with the experience was that I didn’t get bug bites. The ceiling exhaust fan in the toilet was full of dust and the blinds on the only window was just as bad. The hallway was full of dog poops and the smell was just unbearable. Some day the whole hallway could be full blown of activities until 2:00 in the morning. I could see why they collected money upfront. If they didn’t do that I’d have change... read more
Business response:
Tony, on behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better... read more
First room we were given had no towels, washclothes or soap. Kitchenette had nothing but empty drawers. Toilet didn't flush so we were given a second room. Second room had no blankets on the bed. Moved to a third room which met our expectations. We arrived by 7:00 p.m. And the front desk window was closed. Each time we needed to call about something we were directed to return to the front desk where we needed to wait for the only employee to come back to the desk before assisting us. Would never stay here again.
Business response:
I can't tell you how disappointing it is to read about all the inconveniences that you experienced during your visit, Nellie. We know how heavily of an impact issues like, not being aware of our unique amenities or the front desk hours - can have on you during your stay. We sincerely apologize for leaving you with such a bad impression of our hotel. We will make sure that we notify the property of the issues that you reported so that we can improve in these areas for all our future guest's
No service but plenty of dirt. No front desk available at check in. Had to wait 20 minutes to get my room. That room was dirty. Hair on bed sheets and what looked like mouse droppings on a shelf. The heater didn’t work and there was no remote to operate the TV.
Business response:
Thank you for your feedback and for sharing your experience, Kurt. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. We also apologize for the issues with the overall cleanliness and maintenance issues. We are so sorry for disappointing you and will make sure that we address this with our front desk team as well as our housekeeping and maintenance teams for proper action and resolve.
Frequently asked questions about Extended Stay America - Denver - Airport
How is Extended Stay America - Denver - Airport rated?
Extended Stay America - Denver - Airport has a 3.2 star rating with 1,403 reviews.
When is Extended Stay America - Denver - Airport open?
Extended Stay America - Denver - Airport is open now. It will close tomorrow at 12:00 a.m.