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Extended Stay America - Denver - Airport
- Hotels
- Aurora, CO
About this business
Location details
15105 E 38th Ave, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have been using Expedia for years. This is the first time I have ever been disappointed. I would not recommend this place. Bad area, smelly, dirty, unprofessional staff. Way over priced. Don't stay here.
Business response:
Candice, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
My daughter hit a high spot on the handicap ramp with her wheelchair flipped it over and smashed her head on concrete, staff just gave us a card to call someone else to complain to😡 never going back !!!!!
Business response:
Hello Roni. We are terribly sorry to hear about the unfortunate and troubling incident that occurred during your stay with us. We will address this issue immediately with our maintenance team for immediate action and resolve. Please accept our sincerest apologies for any inconvenience that this caused. We do hope that your future travels are wonderful ones.
The floor was extremely sticky and like waxy. The room looked like it had never been dusted or vacuumed. The towels had stains on them and I felt extremely uncomfortable. I didn’t want to bother the lady at the front desk since I checked in after hours but I wanted to leave as soon as I saw the room. Very upset.
Business response:
Thank you for your detailed review of your stay, Sarah. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve
Business response:
Hello April. Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Terrible. Absolutely terrible, the worst ever.
Business response:
We apologize that you did not enjoy your stay at out hotel. We strive to provide a clean and comfortable stay for all of our guests and apologize this was not your experience. Thank you for your feedback and we wish you all the best in your travels.
Nothing at all, front of hotel and in the lobby was dirty. Staff was never available half the time. Staff at night was very unprofessional no good customer service. The hotel smelled like weed and filth.
Business response:
Oh no! We are terribly sorry to see that you did not love your time with us. We would love another chance to show you a much better experience.
Business response:
Hello Joel. 'm so sorry to hear that our hotel did not meet your expectations. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. Best wishes in all your future travels.
Business response:
Thank you for your rating. We are so happy that you were not pleased with your stay. We would love another chance to show you a much better experience.
Said no smoking, still smelled cigarette smoke in hallways. No shower curtain provided. Floors in room were not sanitary. Restroom had a strong urine odor. front desk was very rarely available. Make you pay for every service. Not even sure they completely cleaned after the previous guest
Business response:
Thank you for your review. We are so sorry for the issues that you experienced with the offensive odors and issues with cleanliness and reaching the front desk. We are so disappointed that this was your experience and can assure you that we will work to improve in these areas with our housekeeping teams. We are so sorry that we failed to satisfy your expectations and hope that your future travels are wonderful ones.
Frequently asked questions about Extended Stay America - Denver - Airport
How is Extended Stay America - Denver - Airport rated?
Extended Stay America - Denver - Airport has a 3.2 star rating with 1,403 reviews.
When is Extended Stay America - Denver - Airport open?
Extended Stay America - Denver - Airport is open now. It will close tomorrow at 12:00 a.m.