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Extended Stay America - Denver - Airport
- Hotels
- Aurora, CO
About this business
Location details
15105 E 38th Ave, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property was very dirty and felt unsafe people in and out all night
Business response:
We appreciate you sharing your experience with us, Mayra. Please accept our sincerest apologies for the issues that you encountered with the cleanliness. We will make sure that we address these concerns with the overall cleanliness. We will address this issue with housekeeping for proper action and resolve. We wish you all the best in your future travels.
I did not say there. Siri sent me to another Woodsprings Suite location. At that location the front desk called the Woodspring suites aurora Denver location to confirm my reservation at that location. The front desk at that location said that I did not have a reservation, even when I gave them my confirmation number. They then called Expedia. Expedia said that they could not help me. So I stayed at another place. Please refund any fees.
Roaches in room, floor was dirty
Business response:
Thank you for reviewing your stay with us, Ladeesha. Please accept our sincerest apologies for the issues you encountered with pest sightings. We will make sure that we address this with our pest control contractor for immediate action and resolve.
Bathroom light didn’t work and Tub drain plugged with note from prior guest still on the door - might have been housekeeping? Stairway not cleaned with trash on the steps
Business response:
Thomas, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
No hand soap, no hand towels, no bathmats, room for 4 but only 2 two towels. Late check in was as process
Business response:
Hello, Holly. Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address these issues with our team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
For a "suite", this was a very bare-bones accommodation. Bring-your-own-Everything except linens and towels.
Business response:
Thank you for your review and comments, William. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Oh no! We are terribly sorry to see that you did not love your time with us. We would love another chance to show you a much better experience.
Traveling my daughters and I stopped off here to stay the night. When we got in the room, there was no blanket and only one single pillow. The small couch that was to pull out to another mattress was filthy, there wasn’t even a sheet on that mattress, so we all slept in the same bed.
Business response:
We are saddened to learn you didn’t enjoy your stay with us, Ashlee. We appreciate your feedback and will use it to create a more satisfactory experience for all guests.
Frequently asked questions about Extended Stay America - Denver - Airport
How is Extended Stay America - Denver - Airport rated?
Extended Stay America - Denver - Airport has a 3.2 star rating with 1,403 reviews.
When is Extended Stay America - Denver - Airport open?
Extended Stay America - Denver - Airport is open now. It will close tomorrow at 12:00 a.m.