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Extended Stay America - Denver - Airport
- Hotels
- Aurora, CO
About this business
Location details
15105 E 38th Ave, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room provided to me had a faulty air conditioning unit that was incredibly loud. I would not have been able to sleep during the night if I stayed in the room. I spoke with the front desk worker who said they did not have any other rooms. He said I would be reimbursed if I chose another hotel, due to the problem with the AC. I requested to have the refund and asked for a receipt for the refund, but the worker said he wasn't able to print a receipt and process it then. The front desk worker told me it would have to be proc... read more
Business response:
Thank you for providing the details of your stay with us, Daniel. Please accept our sincerest apologies that we failed to satisfy your expectations. This is not the experience that we intended for you to have and hate that it included maintenance issues and delays. We will use this an opportunity to improve the level of service that we deliver to each guest.
This was the worst motel I have ever stayed at. The staff was unfriendly. The place was filthy and in disrepair. We requested two queen beds, one was completely missing a headboard and we pulled back the sheets on the other and sheets hadnt been changed from previous customers. Disgusting!!!
Business response:
Sheila, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
The room had cat poop from the previous people. There was bits of litter on the shelf and floor. There were crumbs in the bed. Every surface of the room was dirty and disgusting. Literally every single surface. I took one of the rags and wiped 2 chairs down, and it was brown from only 2 chairs. The fridge was not plugged in, and the freezer smelled terrible. We couldnt store our food. Only one of the outlets worked for charging. Overall, this place was disgusting. 0/10 do not recommend.
Business response:
Thank you for your review and comments, Angelica. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
It was the worst I have experienced!
Business response:
Thank you for taking the time to review your recent stay at our hotel, Ronald. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Business response:
Thank you for your rating. We hate to see that you did not enjoy your time with us. We do hope that your future travels are both pleasant and comfortable.
YouGuysSuck Front desk team sucks beyond mention. If your traveling, plan to get there before they "close" or oh well. Won't set keys for correct length of stay. Front desk will look at you with hate and will struggle to do basics of job. Also had to wait 30 minutes for one guy to check in one man. Avoid if you need your trip to go well.
Business response:
Thank you for taking the time to review your stay with us, George. Please accept our sincerest apologies for the issues that you encountered and we will make sure that we address these concerns with our front desk team to create a better experience for all our future guests.
Staff and the factc i was overcharged almost 100 dollars
Business response:
Hello Tamika. Thank you for taking the time to rate your stay with us. We hate to see that you did not enjoy your time with us due to the issues with the billing. Our team works hard to ensure that we are thorough and detailed in our processes, and we hate to see that this impacted your time with us. We encourage you to speak directly with the property for further assistance in this matter. Thank you for allowing us to host you and we wish you all the best in your future travels.
Nothing it was suppose to be an extended stay with cleam linens and kitchen utensil but got neither or my room cleaned for a week... i would prefer a partial or full refund actually.. The place smelled as dog poo... awful!
Business response:
Thank you for sharing your experience with us, Ashley. We can't tell you how disappointed we are to see that you did not enjoy your time with us. Our team at the property works diligently to deliver a super clean and comfortable experience for all our guests. We can't apologize enough that this did not happen for you and will make sure that we address these matters with the proper channels. Thank you for allowing us to host you and we wish you all that best in your future travels.
Unchanged deets, holes in walls, gross odor, no shower curtain, yellow stained bed, etc. no one is staffed at the desk at night. Not staying here again.
Business response:
Devyn, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Frequently asked questions about Extended Stay America - Denver - Airport
How is Extended Stay America - Denver - Airport rated?
Extended Stay America - Denver - Airport has a 3.2 star rating with 1,403 reviews.
When is Extended Stay America - Denver - Airport open?
Extended Stay America - Denver - Airport is open now. It will close tomorrow at 12:00 a.m.