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Extended Stay America - Denver - Airport
- Hotels
- Aurora, CO
About this business
Location details
15105 E 38th Ave, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved, Joseph. Thank you for your feedback.
Not safe, not clean Check-in was fast. When I got to my room it was not clean at all. Very dusty, floors, sink dirty, disposable gloves left on top of night stand. Toilet was clogged. So I went downstairs to request a different room. People at front desk were nowhere to be found. I waited 30 minutes and nothing. So I left the hotel for a couple of hours and when I came back someone finally was able to help me. They got me a new room. However, it was not any cleaner than the other one. Dirty floor, sink, toilet, tub and bed s... read more
Business response:
Thank you for your candid feedback regarding your stay. We are troubled to see that you experienced issues with overall cleanliness, delays in checking in, noise interruptions and customer service. We are known for our super clean and fresh rooms, along with our excellent customer service, so we can't apologize enough to hear that your experience did not reflect that. We can assure you that we will reach out to our team at the property directly to ensure that we address the issues that you mentioned in order to avoid these p... read more
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
You get what you pay for You get what you pay for. - no house keeping service. If you want fresh towels or sheets you have to do it yourself - no garbage service. You have to take your own trash to the dumpster and get new garbage liners from the front desk - my room reeked of cigarette smoke so bad I had to go buy Febreeeze - the towels and wash clothes reeked - the wash clothes had black stains on them - there was hair all over the bathroom and shower from the previous guest - the mattress cover had some mysterious red sta... read more
Business response:
I'm sorry to hear about this experience and how frustrating it was for you. Our goal is to create an at-home like experience for all our guests, and we can't tell you how disappointing it is to see that you had so many troubling encounters and inconveniences. Since we are more of an extended, our amenities are quite different than most hotels. We are value focused and work hard to offer competitively low rates which means you only pay for items that you may need or want to use. Regarding the overall cleanliness, this is in n... read more
Cheap, and feels like it. WoodSpring spared every expense in building this hotel. There is no carpet in the hotel, not in guest rooms nor in hallways, making it extremely loud. There are no lamps in the rooms, just overhead lights, and there are no blackout curtains, but rather blinds. The bed was on a cheap metal frame that moved every time I got up/down. Oh, and they provide a kitchen, but you have to pay extra for kitchenware.
Business response:
It is so disappointing to see that your stay was not met with the level of comfort and cleanliness that we strive to deliver each time that you are with us, Krishna. We deeply apologize for any issues that you experienced during your time with us. Our goal is to deliver an at home feel throughout the entirety of your stay and we hate to see that this is not what you received. We are so sorry for any inconveniences that you were caused - but appreciate you taking the time to provide us with this valuable feedback as it will b... read more
Business response:
Thank you for taking the time to review your recent stay at our hotel, Scott. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
I booked and paid for this hotel through the app, but when I arrived there was no one at the front desk and already a line. I had to call corporate to get someone to the front desk to check us in, and after 15 minutes the attendant said they did not have room for me or the other person waiting (even though we had both booked and paid). No help was offered, she said "take it up with the website" and left.
Business response:
Thank you for your feedback. I’m so sorry to hear that there was not a room available for you upon your arrival due to the overbooking. That was not the first impression we were aiming for and we are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! We can assure you that we will address this with our front desk team to ensure that the proper procedures are being followed in order to prevent this from happening in the future. I apologize for the great inconvenience this c... read more
I arrived from New York to denver at 11pm which my body thought was 1am my time only to be told my reservation doesn't exists yet i made it 2 weeks in advanced dont ever stay here horrible custom service. Also to be greated by other guest that say customers service is garbage and every thing is done by the phone in a very cramped one lane entrance no night time desk attendant. Place was GARBAGE!!!!
Business response:
Thank you for taking the time to review your recent stay. We can't apologize enough for the troubles that you encountered because of the booking issues and lack of communication, Drue. This is no way represents the high level of professionalism and efficiency that we strive to give all our guests. Be assured that your detailed feedback regarding your experience will be used to ensure that we are revisiting our standards and training to prevent this from happening in the future.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Barbara. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Frequently asked questions about Extended Stay America - Denver - Airport
How is Extended Stay America - Denver - Airport rated?
Extended Stay America - Denver - Airport has a 3.2 star rating with 1,403 reviews.
When is Extended Stay America - Denver - Airport open?
Extended Stay America - Denver - Airport is open now. It will close tomorrow at 12:00 a.m.