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Extended Stay America - Denver - Airport
- Hotels
- Aurora, CO
About this business
Location details
15105 E 38th Ave, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No pudimos dormir tranquilos fue preucupante, Uno de los cuartos la tele estaba quebrada en el otro no avía control de la tele, la persona de resección nos comentó que hubo pleito entre otros huéspedes, antes de que llegáramos abia mucho ruido en las otras acotaciones, no dormimos bien 😩
Business response:
Thank you for your review, Susana. We are so sorry for the inconvenience that you experienced with the maintenance issues and overall cleanliness. We are known for our attention to detail and can't apologize enough that this was not your experience. Thank you for sharing your experience so that we can continue to improve.
Business response:
Oh no! We are so disappointed to see the low rating! We would love to welcome you back for a much more exceptional stay!
Terrible smell Place smells like wet dogs. Cleaner didn’t clean the room after last person. More like glanced around and made the bed. Stains on blanket old food left in the fridge Super dusty Front desk guy was cool
Business response:
Thank you for your detailed review of your stay, Andrey. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
No one available for me for check in (didn'tcheck in until 4pm), microwave kept blowing out, no one ever came to at least take out garbage, no coffee available even though other hotels offer it, no night staff, I got overcharged for $424 even thogh I booked for $410 and Fri March 26th I got charge $7.58...for what?? No one has called me back about my previous complaint. I want these issues resolved. I did not extend my stay due to all this!
Business response:
Thank you for your review. We can't tell you how disappointed we are to see that you did not experience the exceptional stay that we had planned for you. We sincerely apologize for the issue with the maintenance and billing issues, along with the amenity offerings. We pride ourselves on delivering a stay that feels like home and we are so sorry that this did not come through. Regarding any unresolved billing issues, we encourage you to reach out to the property directly for immediate assistance. Thank you for allowing us to ... read more
Got to the property and no one was there to check us in. We called 4 times and they kept saying they would send someone down but no one came for almost 2 hours.
Business response:
Thank you for your very detailed review regarding your experience with us. We first want to start by saying we are so disappointed to learn that you had such difficulties with reaching someone at the front desk. This is not at all our standard and we can assure you that we will be speaking with the property directly to ensure that the proper protocols are followed for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
Worst experience ever Couldn’t check in
Business response:
Oh no --- We are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with. We want you to know that we will be addressing this with our team at the property to ensure that this doesn't happen to any of our future guests, Sheraya. Best Wishes in all your future travels.
Dirtiest hotel I have ever been in. Arrived at 11:00 Pm and had to wait 15 mins to have someone open the door to even check in. No coffee maker, no cups, door on kitchenette fell off with one touch. What a dump.
Business response:
Thank you for your review. I'm so sorry to hear that you had such a frustrating experience with checking in and our amenity offerings. In addition to our super friendly service, many guests enjoy our simple philosophy to lodging because it allows us to keep our rates super low and affordable. We apologize that we failed to satisfy your expectations and will use your feedback to help us improve. Thank you for your time, and we wish you all the best in all your future travels.
Late check in requires a call to corporate, which I wouldn’t mind, if it weren’t a complete joke. The attendant sits behind a thin wooden partition & can totally hear when people arrive. The ENTIRE facility is filthy - like frat house post-apocalyptic kegger filthy. The parking lot was covered in broken glass & trash bc no one emptied the bin. Inside, the floors, walls, & glass are all smeared with heaven only knows what filth. There is literally trash & spilled liquid in the lobby, on the counters, the hallways, & the eleva... read more
Business response:
Thank you so much for your detailed review, Jessica. We can't tell you how disappointing it is to see that you did not enjoy your time with us due to the issues with the overall cleanliness, noise levels and unpleasant odors. Our staff takes great pride in delivering a superior level of service and we can't tell you how disappointing it is to see that this was not a part of your experience. We will make sure that we address these concerns with our team at the property for immediate action and resolve. Thank you for bringing ... read more
Ewwww
Business response:
I'm very surprised to read your comments and apologize that you had such a disappointing stay, Frank. Thank you for sharing your feedback so we know how we came across during your visit with us.
Frequently asked questions about Extended Stay America - Denver - Airport
How is Extended Stay America - Denver - Airport rated?
Extended Stay America - Denver - Airport has a 3.2 star rating with 1,403 reviews.
When is Extended Stay America - Denver - Airport open?
Extended Stay America - Denver - Airport is open now. It will close tomorrow at 12:00 a.m.