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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Melissa, thank you for choosing our hotel for your stay. I sincerely apologize for not living up to your expectations. I was disheartened to see the rating. We are taking steps to ensure future guests do not encounter the same issues. I truly hope you will give us another chance to prove that we are committed to providing good facilities and service. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Not impressed. spend the 10-15 more for a better location .
Business response:
Steven, on behalf of our entire team, please accept our apologies for not living up to your expectations. We make every effort to be perfect, but sometimes we fall short. We are taking appropriate steps to ensure our future guests have a better experience. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
Business response:
Thank you for taking time to rate your visit. Our number one priority is to make sure you receive an outstanding experience, so I am sorry we fell short during your visit. We hope you will consider us again, so that we can have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Family Vacation We arrived at the hotel very excited for vacation as a family of seven. We reserved a room and arrived to find some alarming conditions (broken dresser, broken bathroom light toilet lid and door knob, and a kitchen frodge with no shelving. Although we proceed and were comfortable we didnt feel that the hotel took pride in the rooms appearance as we found dust all over the room.
Business response:
We appreciate you being our guest. Candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the issues in your room. We have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. I have shared your concern with my maintenance and housekeeping team to prevent this from happening again. We hope you and your family will reconsider a future stay as we would welcome the opportunity to regain yo... read more
Can't believe I actually had to pay for that. Staff was great!. She was extremely nice, not only in helping me, but in helping the couple before me (as it seemed there was some issue). She spoke very respectfully throughout the whole thing. The actual facility was run-down, trash, horrible (sorry for such harsh words, but that's how to accurately describe it. And I'm a bit disappointed that Expedia actually had it as an option. I feel a bit scammed. 1) The lobby floors were dirty and there was a bucket of animal toys near ... read more
Business response:
Thank you for your feedback. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable room at an affordable price so guests will want to come back again. The cleanliness of our property and room condition you describe is unacceptable and not at all representative of our quality standards. We have discussed your concern with my management to reiterate the... read more
Somewhat acceptable They don't clean everyday. Gave my sister & her friends a bad room on her wedding eve & day.
Business response:
I am disheartened to read your review. Please accept my sincere apologies for the inconvenience caused to your sister and her friends due to our housekeeping policy. Your comments will be shared with our team in order to prevent similar issues from happening again. This service is being conducted on a weekly basis to respect the privacy of our guests, and we are happy to offer this to you at a minimal fee. You are a valued customer and everything we do is aimed at providing you with an excellent experience. Please come back ... read more
Dirty & no remorse I first noticed the fixtures in the room were all missing the glass globes. We immediately found a used Kleenex in the closet. We sat and recovered from our trip and went about our business for the evening. When we returned, we noticed the holes in the walls. We ended the night discussing how it wasn't bad enough to move rooms, (doubting any other option would be better at this point). However we later found a used toothpick on the dresser, and a dirty rag in the kitchen sink. When I asked what they intend... read more
Business response:
Kurtis, I am sorry for the disappointing stay you had with us and for the service issues you experienced during your visit. The condition you described of your room is unacceptable and not at all representative of our quality standards. I am meeting with my team to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
Not recommended. The location is okay as it is mixed crowds. It is convenient and easy access freeway. However, the hotel was dirty. Lobby, hallway, stair case were full of trash, empty water and beer bottles. The clean staff never got around to clean either of our rooms for 3 days. When asked, the front desk clerk offering us a vacuum. The bed and pillows were uncomfortable as lack of firmness and support. Have to ask for dishes and pots and carry it ourselves to the room. Hotel was noisy even after hours. Lobby and parking... read more
Hotel is ok. Stayed there 3/10/17- 3/12/17. Checkin was ok. Karen is nice. I went to my room to see where it was & then left. When I got back later that night I noticed hair was in the bathroom sink from a man shaving, & when I pulled back the sheets it looked like someone just got out the bed. I went downstairs & asked for new sheets. Karen asked if I just checked in today. I told her yes & she said well they should be clean. I shook my head no & she went & got me some cleans sheets. I told her there was hair in the sink to... read more
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,380 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.