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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sad choice The front counter staff seemed unorganized, along with a new slower computer for check in. The upkeep the whole place is poor, the outside grounds need to be addressed from the trash, throw up, dirty diapers, beer cans and etc. The lobby and hallways don't look like they've been vacuumed in ages, carpet had stains. As for the housekeeping, it's horrible, found empty wines bottles in the cabinets, one side of the bed had not been vacuumed nor picked up. The chair next to the bed looked like a dog had chewed it, sad... read more
Business response:
Please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver a well-kept room and clean facilities, and unfortunately we missed during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Business response:
Nadra, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Awesome.place to stay staff is awesome.rooms are clean
Business response:
Thank you for staying at Extended Stay America. We are delighted you were impressed with our friendly service and that you rested well in our comfortable accommodations. It was a pleasure having you as our guest, and we look forward to seeing you soon. Sincerely, Hotel Management
overbooked, but the manager was able to find a room for us eventually, expedia customer service was also very helpful and stayed on the line until every thing was take cared.
It was such a good night. The beds were very comfy. Slept great!
Business response:
Ivonne, thank you for the glowing review of Extended Stay America. We are thrilled to know how much you appreciated our comfortable beds and that you had a wonderful time with us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Comfy bed, worn property The best part of my stay was the bed. It was very comfortable. The not-so-good: 1) The furnishings in the room and lobby are worn, 2) Lobby carpet was in need of vacuuming, 3) There was an ironing board in my room but no iron, 4) No hangers and 5) Just a small bottle of shampoo and bar of soap provided. A blizzard had the hotel see a surge in guests so that managers were cleaning rooms. I knew my room had been cleaned as there was a very strong disinfectant smell that was overwhelming. They have a sm... read more
Business response:
John, thank you for your review. Although you liked your comfortable beds, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We value your business and truly hope you will give us another chance to prove that we are committed to providing an exc... read more
Business response:
Victor, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Good had a lot of privacy. Nice and freindly staff
Business response:
Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our friendly staff. Thank you again for being our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 4.5 star rating with 1,863 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.