This profile has been claimed by the business owner or representative.
Extended Stay America - Denver - Centennial
- Hotels
- Centennial, CO
About this business
Location details
13253 E Briarwood Ave, Centennial, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Looks good on the outside until you get in I was there for two weeks and had the worst experience, yup it’s a new hotel but it should just be called a room you’re renting. They have over 100 rooms but only 2 Irons and ironing boards, sometimes don’t have WiFi and as a working professional, I had to find a Starbucks to send e-mails for work, they don’t switch out your towels or take out your trash, I was told to take mine outside of the hotel to the dumpster. I had to call and constantly ask to have my room cleaned after stay... read more
Business response:
Thank you for taking the time to review our hotel. I am very disappointed to hear that after staying with us for two weeks, you were completely unsatisfied with our services. I am also sorry you felt we were dishonest about the services we offer. We are an extended stay hotel, we are able to offer great rates to our guests who are staying extended lengths of time. At check in the front desk should have went through our services, including bi- weekly housekeeping, and additional amenities we can offer. While we do not keep ir... read more
Should be called the uncomfort inn No tv guide no channels bed was hard and not comfy bathroom didn't have proper shower liner floor cold no dishes no ice machine was told to fill my ice trays I was only staying for 1 night I guess the ice would be ready when we checked out.the only good thing was the lady that was working the desk on12-15-17her name was Amanda. She was great she should get a raise if it wasn't for her I probably would have left. My mom got me this room for my 48th bday. What a joke!!# I feel like I should g... read more
Business response:
Thank you for taking the time to review our hotel. I am sorry you found us to be uncomfortable. While we are a limited service extended stay hotel, our goal is to provide all of our guests with great service, clean rooms at a great value. A list of our amenities and policies are posted on Expedia for review for our guests a long with pictures that reflect exactly what are rooms will look like. Again I'm sorry you did not have a good experience at our hotel and thank you for your feedback.
Horrible experience Did not enjoy my stay I was there 4 days and they did not clean room once Since they have long staying customers I requested to see if the could and they said they clean once a week. To me that’s not okay
Business response:
Hi, Marcela. We do offer additional cleaning but, typically, we clean once every week/every-other-week (based on length of stay). We are sorry we were not more thorough in clarifying.
New property - old problems. Brand new paper thin walls. Nothing goes unheard from rooms above or next to yours. Requested a First floor room in reservation and despite only 40% occupancy still stuck on the 3rd floor! Hotel profile states it is only 20 miles from Denver International Airport - so NOT true. It was over 30 miles. Requested a 1 pm checkout the night before while at the front desk and was told okay! Nope, housekeepers kept banging on the door starting around 9am and didn’t stop. The hotel is new and looks/smells... read more
Business response:
Hi, Anthony. We were having some early staffing/training kinks to work out. The mileage to the airport is set by Expedia, not us. We will try to get all fixed.
Business response:
Hey, Kayla. We're sorry you didn't have a positive stay/experience.
No frills hotel clean but nothing included in room They have 11am check out which is too early and came into room without knocking because they assumed we checked out already and then had the nerve to call a few minutes later and tell us we need to extend or stay or leave because we didn’t check out by their 11am time. I asked why we didn’t have any shampoo, silverware, or iron and the front desk lady gave me an attitude and said they don’t provide any of that stuff unless you ask for it which is silly.
Business response:
Thanks for the thorough review. 11AM check-out is pretty standard but you can request an extension, which the staff will try to honor. You would need permission to stay later or would need to leave the room so we can prep it for the next guest. Toiletries, silverware, irons, and more are all available at the front desk.
Worst hotel ever stayed with First of all after booking with hotels.com and paying hotel said I needed a 100.00 deposit but excepted 50.00 and as of today still have not received my deposit. Receptionist was wonderful. Management sucks. Management also said when asked about deposit that hotels.com is responsible for crediting back to my debit card.
Frequently asked questions about Extended Stay America - Denver - Centennial
How is Extended Stay America - Denver - Centennial rated?
Extended Stay America - Denver - Centennial has a 3.5 star rating with 1,733 reviews.
When is Extended Stay America - Denver - Centennial open?
Extended Stay America - Denver - Centennial is open now. It will close tomorrow at 12:00 a.m.