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Extended Stay America - Denver - Centennial
- Hotels
- Centennial, CO
About this business
Location details
13253 E Briarwood Ave, Centennial, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location was good, it was not clean, not the elevators, the halls or the floor in the room.
Business response:
Thank you for your feedback, I will address the public space cleaning with the staff, and I am sorry it was not up to standard during your stay.
It was very clean,they don't offer anything for the price and it should come with dishes because they have a kitchen people stay here for convenience not to go shopping like they are home for pots and pans and eating utensils
Business response:
Thank you for your feedback, I am sorry if you were under the impression when you booked the room that dishes were included, as it is not advertised this way. I am very happy to hear that you found the location to be clean. Thank you again for letting us know about your stay.
I wanted to check in early at 10am and leave at 5 and was told that was fine then I was unable to check in try to get a refund and was told i had to pay regardless and was neing completely ignored by the people there. Unbelievable how you get lied to in the face and have to end up paying for 2 hotel rooms when they mess up
Business response:
I am so sorry to hear about this situation and will review with the staff. We do not usually guarantee early check in, as we do not know until day of it the room will be available before 3pm. I am very sorry if this was not explained to you. Thank you for bringing this to our attention.
Need breakfast The front desk personal was great, as far as the hotel, there was alot of people walking the halls late at night. Seemed more of a motel then an actual hotel. There was no continental breakfast, there was no soap, lotions. There was one towel for two host. There was no coffee in the morning. I was not very happy
Business response:
I am sorry to hear about the issues you encountered at our location. We will address these items. Thank you for your feedback and for staying with us.
If you like it even a little dark when you sleep, do not stay here. Lots of nice features and modern updates. Staff is very helpful as well. HOWEVER... Lots of cheap workmanship under the exterior.. all the water fixtures were very loose, wall in bathroom had water damage in the shower, missing electrical cover, trim coming off in upper corner. My feet also got black gunk and hair on them just walking around. The floor looks nice but there should be a small rug and the floor needs to be cleaned better. There is no comforter ... read more
Business response:
I am so sorry to hear about your stay at our location. I can understand why these issues made you uncomfortable. Thank you for bringing your experience to our attention and we will work hard to correct these things. Thank you for your feedback.
Extreme Chemical Room Freshers They use an extremely strong chemical freshener in the room.... it practically gave me an allergy asthma attack.. could not stay.., and these are No Smoking room.. go figure!
Business response:
I am sorry to hear about your reaction to the products we use, they are industry standard and should not cause this. Thank you for bringing this to our attention so we can look into.
Not worth your money. The hotel is fairly new and it's been about year since I stayed there and things have changed and not in a good way. You cannot simply go to your room after checkin, you have to badge through a security door to get to the elevator. I have never had to do this and it made worry about the type people who may be staying there. The phone in the room did not work and the wifi kept cutting out. The were not adequate towels in the bathroom, so hand towels or papers towels to wipe your off after washing. The be... read more
Business response:
I am sorry to hear about your stay. The door on the inside of the hotel that leads to the guest rooms was installed when the hotel was built and has always been there. I can understand why the wifi cutting out and the phone not working would be a huge inconvenience and we will look into. Thank you again for your feedback.
They close the front desk at 11 pm. I have never seen anything like it. It's not like there's no one at the front desk, they literally pull down the shutters. I wish I knew, I felt bad waking up their night person (who came down immediately.) The room was clean, it was, basically, bare bones, but clean and newly renovated with wooden floors, always nice. Plus, it also had a regular-sized fridge, which can be very helpful. There was no one at the front desk when I left early in the AM.
Business response:
Thank you for your feedback. Since we are an extended stay hotel we do close the desk overnight. However we have someone at the hotel to assist any guest as needed. Thank you again for letting us know about your stay and we hope to see you again.
Being a new place it was ok. No coffee either day and that is something that they promised at check in. Security was a joke as the lock in back was never locked and the room lock worked but not all the time .
Business response:
I am so sorry to hear about these issues. I will review with the staff as this is not the service you deserve as out guest. Thank you for letting us know and we appreciate your business.
Frequently asked questions about Extended Stay America - Denver - Centennial
How is Extended Stay America - Denver - Centennial rated?
Extended Stay America - Denver - Centennial has a 3.5 star rating with 1,733 reviews.
When is Extended Stay America - Denver - Centennial open?
Extended Stay America - Denver - Centennial is open now. It will close tomorrow at 12:00 a.m.