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Extended Stay America - Denver - Centennial
- Hotels
- Centennial, CO
About this business
Location details
13253 E Briarwood Ave, Centennial, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No key card to get in room. Room was not clean. Manager had to clean. No hand towels. Noisy. Room above us sounded like they were moving furniture all night. Because we did not have key cards, we had to leave a person in the room.
Business response:
I am so sorry to hear of your experience at our hotel. I have addressed your issues with the team. Thank you for taking the time to give us your feedback.
The room, hotel decor, and layout was good, room was clean and modern. Staff was good and friendly, changed towels all the time without any issues or any fuss. But the people staying at the hotel left a lot to be desired - the lift and corridors had constant smell of marijuana or something, a lot of blue collar type people, smell of booz, etc. There should be some supervision to kick people out with questionable habits. I would not recommend for decent families with young kids.
Business response:
Thank you for your feedback. I am so sorry to hear that you did not completely enjoy your stay and did not feel comfortable with our other guests. We strive to provide all of our guest with a clean and comfortable place to stay and it sounds like we fell short. I am happy to hear that you did find the hotel clean and the staff friendly. Again, thank you for your feedback.
There are a lot of issues with keys. Wearing for long
Business response:
I am so sorry to hear that you experienced issues with your keys. We will look into and thank you for bringing to our attention.
Not the worst experience I've had, but close... Positive: * Looked like new, clean inside and out. * Good location. Things that could/should be improved: 1. Beds were spacious but a bit on the firmer side; I prefer a bit softer, but was able to sleep well. 2. The WiFi was VERY spotty, after I was (eventually) able to connect. Had a lot of difficulty connecting and ended up going to the reception to get some clarification since the options presented to me, when I tried to connect, led me to believe that WiFi was not going to... read more
Business response:
I am so sorry to hear that you were not happy with your stay at our hotel. We strive to provide all of our customers with a great experience. I will look into all of the above items you mention and review with Hope and staff and I appreciate you letting us know. Again I am sorry that we did not meet your expectations and I appreciate the feedback.
No items in room for extended stay. This is an extended stay hotel, however there are no dishes, silverware, cups, or any other items in the room. There are no coffee pots in the room. You have to go downstairs to the lobby to get coffee. My room did not have any towels in it. Not a single one. I had to go downstairs to get towels from the front desk, and I had already made one previous trip down because my room did not have a remote control in it. When I arrived at the desk to get the towels, instead of apologizing and prov... read more
Business response:
Thank you for your review of our hotel. I am so sorry to hear that you did not have towels in your room and the remote was not working, that is absolutely not our standard and I will review with the manager and staff. I will also look into the issue in regards to the customer service you received at check in as that is not acceptable. While we do have kitchens in the rooms we do not supply the kitchenware. We do for those guests that choose sell these sets at the desk and I apologize if this was not explained at check in. Al... read more
Business response:
Thank you for your review.
If it weren't for the NOISE it would be great. First the Pros: The hotel is very new and is VERY clean. We had no issues with anything being dirty at all. With laminate flooring you can usually see dust in corners but not here. The bed was very comfortable. All equipment was in great shape. The hotel was in a pretty good location. The staff was pretty friendly the times we had to interact with them. The Cons: The laminate flooring was not a good idea! You can hear EVERYTHING from people walking to doors opening and closing, ... read more
Business response:
Thank you for your review of our hotel. We appreciate all guest feedback and use it to improve our service when we do not meet expectations. I am happy to hear that you found the property clean and well maintained. I am very sorry to hear about the noise issues you experienced, I can understand how that would be incredibly frustrating. Again, thank you for your feedback and we appreciate your business.
Needs a good cleaning The hotel smelled of marijuana. The floors were dirty. Our room had a musty odor to it and the air conditioner rattled throughout the night. Glad we only stayed one night
Business response:
Thank your for taking the time to review our hotel. I am sorry there were odor and noise issues in your room. We try our hardest to provide all of our guest a great experience and it seems we fell short this time. We appreciate you staying and thanks again for letting us know about your stay.
One of the worse stays we have had at a hotel. Arrived to find two towels and a tiny thing of shampoo (see photo). No soap, tissues, wash, conditioner, etc. Talked to desk and they acted like their failure to order soap was our problem, bizarre. Hole in bath door. Only two tiny pillows per queen so impossible to watch TV or sit up at any time. Have never seen that before. Found out we had to manually return our towels downstairs daily but they were always out of replacements. How does a brand new hotel not have adequate and ... read more
Business response:
Thank you for your review of our hotel. I am sorry we did not meet your expecations. We have addressed the issue of soap at the hotel and I am so sorry this happened. Each bathroom should have 2 towels, 2 wash cloths, 1 bar soap, 1 shampoo and 1 extra roll of tissue. As the website says other amenities are available upon request. Thank you for bringing to our attention that the website also says black out curtains as this is clearly a mistake (not an attempt to falsely advertise) and I have already submitted to correct. Many... read more
Frequently asked questions about Extended Stay America - Denver - Centennial
How is Extended Stay America - Denver - Centennial rated?
Extended Stay America - Denver - Centennial has a 3.5 star rating with 1,733 reviews.
When is Extended Stay America - Denver - Centennial open?
Extended Stay America - Denver - Centennial is open now. It will close tomorrow at 12:00 a.m.